Delivery Lead - Deploy

As a Senior Delivery Lead – Deploy, you will lead complex, customer-facing enterprise SaaS implementations for top-tier airline customers. You will own delivery outcomes across the full implementation lifecycle, from kickoff through go-live, stabilization, and transition to BAU. This is a hands-on senior delivery leadership role, not a PMO coordination role. You will be expected to step into ambiguity, establish structure quickly, drive alignment across customer and internal teams, and maintain confidence with senior stakeholders throughout the implementation.

Responsibilities

Lead complex, customer-facing enterprise SaaS implementations for top-tier airline customers; Own delivery outcomes across the full implementation lifecycle, from kickoff through go-live, stabilization, and transition to BAU; Manage scope, challenge assumptions, and protect product integrity; Drive alignment across customer and internal teams; Maintain confidence with senior stakeholders throughout the implementation; Manage critical-path and dependencies; Present risks, decisions, and tradeoffs to senior stakeholders; Coordinate with technical leads on technical risk

Requirements

10+ years of progressive experience in delivery, implementation, program management, or related leadership roles; 5+ years of experience leading enterprise SaaS or platform implementations with meaningful systems integration complexity; Proven track record delivering complex customer-facing implementations on time, within scope, and with strong stakeholder alignment; Experience managing executive stakeholders, steering committees, and formal delivery governance; Strong experience with change control, dependency management, and implementation risk management; Strong working knowledge of software delivery and agile development; Hands-on familiarity with common delivery tools such as Jira, Excel, PowerPoint, Teams, and project planning tools; Undergraduate degree in business, information technology, project management, or a related field; Substantial experience leading complex, customer-facing enterprise software implementations; Excellent written and verbal communication; Technically fluent enough to lead implementations involving APIs, integrations, connectivity and security models, data flows, and platform dependencies; Comfortable leading without authority across competing priorities and stakeholders

Nice to have

Airline, travel technology, or other operationally sensitive enterprise software experience; Ability to ramp quickly in similarly complex environments

Benefits

Eligibility to receive stock options; High-ownership role with direct impact on company growth and customer outcomes; Opportunity to help shape how Delivery scales; Exposure to complex global airline customers; Product-led environment with cross-functional influence; Strong supportive management team