Department Manager

We are currently seeking a Department Manager who will report to the Store Director. The Department Manager is a professional in the category(ies) they oversee and is responsible for implementing a clienteling mindset among their team(s) in order to guarantee the quantitative and qualitative goals assigned by department(s). They behave as a brand ambassador and a proactive sales professional who operates according to the goals and processes fixed by the Store and Associate Store Director. They are involved in their department team development by leading, motivating, and coaching individuals to achieve assigned target and goals.

Responsibilities

Assist the Store Director in overseeing floor coverage, driving sales, visual merchandising, display, client service, and operational functions within the Store; Analyze the results daily, weekly, monthly and set up constant assessments; Support the Store Director in reporting relevant information to the HQs and share the information with the store team; Know and monitor the business environment including local competition; Support the Store Director and lead the Department Managers in achieving targeted quantitative and qualitative goals; Implement action plans defined with the HQ and Store Director and guarantee follow-up; Update store team on KPIs and support them to reach them; Create and maintain a positive work environment; Embody brand behaviors and ensure the store team is aligned; Motivate and challenge the team on a daily basis; Attract, develop and retain talent; Manage the Department Managers and support them in their activities; Behave as a Balenciaga Ambassador and promote the culture of the brand internally and externally; Oversee the clienteling approach following the guidelines provided by HQs; Ensure store atmosphere upholds brand image; Ensure Balenciaga Signature and Client experience are executed and consistent; Follow up CEE and NPS scores and set up actions accordingly; Develop clienteling mindset and client loyalty and retention from beginners to VIC; Manage delicate situations regarding client complaints and the overall sales process; Ensure that all processes are in compliance with legal, safety, security, internal requirements, sustainability, HR guidelines; Plan and organize activities providing available resources to manage the expected workload; Opening and closing of the store; Oversee day-to-day operations of store; Maintain a cost-conscious approach and protect the bottom line; Process payroll as directed; Maintain store schedules; Ensure staff adheres to attendance and punctuality; Ensure petty cash and check reconciliation are processed correctly; Maintain the accuracy of the customer database; Ensure execution of Retail Excellence guidelines in the store; Support Store Director in managing inventories and warehouse stock and report discrepancies; Supervise team planning

Requirements

Commitment to take part in an innovative project; At least 5 years of experience in a managerial position (minimum 10 people); Significant sales experience in the luxury Retail industry; Successful managerial experience of a team (the ability to set goals, delegate work and follow up results); High sensitivity to clients experience and loyalty; Precision, organizational skills, adaptability, openness, listening abilities, curiosity; High availability, responsiveness; Product and Fashion sensitivity; Mastering digital skills; Exceptional client service and interpersonal skills

Benefits

Possibilities to learn and grow; Professional development within the House or in the Kering group; Stimulating and fulfilling workplace environment