Department Store Manager

As one of our talented Department Store Managers, you are responsible for the budget targets and you use all business opportunities to achieve great results. You will coach and motivate the individual teams to manage their counters successfully and contribute to their development in order to prepare them for the next career step. You are the driving force behind the retail sales for the ELC brands and stimulate the teams to meet and exceed the targets. You will analyze the business by monitoring KPIs and evaluating team & individual performance and develop action plans to optimize sales results and team productivity. Excellent customer service is your TOP priority and you will ensure that every ELC customer has a great experience in the counter. You keep a close eye on market trends and implement actions that support the brand strategy and increase customer reach. You are responsible for the optimal staffing of the ELC teams. You supervise the appearance of the counter and ensure that each counter is set up according to the merchandising guidelines, is tidy and presents nicely with attention to hygiene and safety.

Responsibilities

Responsible for budget targets and using business opportunities to achieve results; Coach and motivate teams to manage counters successfully and contribute to their development; Drive retail sales for ELC brands and stimulate teams to meet and exceed targets; Analyze business by monitoring KPIs and evaluating team and individual performance to develop action plans; Ensure excellent customer service and a great customer experience at the counter; Monitor market trends and implement actions supporting brand strategy and increasing customer reach; Responsible for optimal staffing of ELC teams; Supervise counter appearance, merchandising guidelines, tidiness, hygiene, and safety

Requirements

At least 5 years of experience in a Retail Management function, preferably in the cosmetics industry; Strong communication skills with the ability to lead and enthuse large teams; Know-how in retail / store KPIs and Performance Management; A strong analytical, commercial and organizational mind-set; A structured way of working with a strong eye for detail; Stress resistant and solution oriented; A passion for cosmetics; Good knowledge of Microsoft Office (Excel); Excellent knowledge of Dutch and English

Nice to have

Experience in the cosmetics industry