Deployed Customer Engineer

As a Deployed Customer Engineer (DCE), you are the technical bridge between Couchbase’s engineering excellence and our customers’ most ambitious business goals. You are an embedded technical partner who writes production-grade code, builds high-performance database architectures, and ensures our platform powers the heart of mission-critical, AI-driven applications. You will deliver strategic solutioning and work within customer engineering teams to deliver business outcomes through technical implementations.

Responsibilities

Building real-world implementations and pilot solutions; Solving complex technical challenges; Translating customer needs into scalable solutions; Acting as a bridge between customers and internal product/engineering teams; Write clean, scalable code to build integrations, APIs, and data models; Expertly configure Couchbase Server, Capella (DBaaS), and Mobile products; Design and implement advanced data architectures, including Vector Search and RAG (Retrieval-Augmented Generation) patterns; Integrate directly with customer development teams, participating in sprints and code reviews; Troubleshoot complex distributed systems issues, performance bottlenecks, and deployment hurdles; Translate business requirements into technical milestones, ensuring the customer achieves a rapid Time-to-Value; Act as a conduit between the field and core Product/Engineering teams; Partner with Solution Engineers to identify expansion opportunities

Requirements

Strong proficiency in at least two major languages (e.g., Java, Python, Go, Node.js, or C#); Deep understanding of NoSQL concepts, distributed systems, and SQL-based query languages (N1QL); Ability to explain complex technical trade-offs to both developers and executive stakeholders; Comfortable navigating Cloud environments (AWS, Azure, GCP), container orchestration (Kubernetes/OpenShift), and networking (VPCs, DNS, load balancing, security)

Nice to have

5+ years of experience in Software Engineering, Site Reliability Engineering (SRE), or Technical Consulting; Proven track record of deploying large-scale distributed databases or data intensive applications; A drive to Attack Hard Problems and the empathy to Be A Great Human while working inside a customer's environment

Benefits

Generous Time Off Program; Flexibility to care for you and your family; Wellness Benefits - A variety of world class medical plans to choose from, along with dental, vision, life insurance, and employee assistance programs; Financial Planning - Retirement program and Business Travel Insurance; Career Growth - Be valued, Create value approach; Fun Perks - An ergonomic and comfortable in-office / WFH setup, Food & Snacks for in-office employees; And much more