Deputy General Manager

The Company: We are building a fresh and exciting private members club that blends premium hospitality with wellness, culture and connection. This multi-faceted venue is designed for members who value exceptional experiences, thoughtful service and a community-centred approach. Our club’s ethos is rooted in delivering quality and warmth across every interaction, with a focus on wellbeing, social spaces and elevated food and drink offerings. The Role: We are seeking a hands on and passionate Deputy General Manager to support the General Manager in leading all operational aspects of the club. You will play a key role in delivering outstanding service and ensuring smooth day to day running, while fostering a culture that empowers the team and delights members. This is a visible, high energy role for someone who thrives in a dynamic, multi-outlet hospitality environment and is motivated by excellence and continuous improvement. The Candidate: You are a driven hospitality professional with experience in luxury, lifestyle or multi-outlet operations. You have a genuine passion for service excellence and a hands on approach that keeps you engaged with both your team and guests. You are looking for a role where you can grow and develop, with clear progression to General Manager within a supportive and ambitious culture.

Responsibilities

Assisting in the leadership, coaching and development of a diverse team across food and beverage, wellness and member services; Maintaining exceptional standards of service and guest experience throughout the club; Overseeing daily operations to ensure seamless delivery and swift resolution of any issues; Supporting financial management through budget monitoring and operational efficiencies; Acting as an ambassador for the club on the floor, engaging directly with members and guests; Collaborating closely with the General Manager on strategic initiatives and operational planning; Ensuring compliance with health, safety and regulatory requirements

Requirements

Driven hospitality professional with experience in luxury, lifestyle or multi-outlet operations; Genuine passion for service excellence; Hands on approach; Experienced in a deputy or assistant management role within premium hospitality environments; Skilled at managing complex operations while maintaining attention to detail and quality; Commercially aware with a solid understanding of budgeting and operational performance; A natural leader who inspires, coaches and supports teams to perform at their best; Highly present and approachable, comfortable engaging with members and guests on a daily basis; Solutions oriented, calm under pressure and proactive in problem solving; Passionate about hospitality and committed to continuous personal and professional growth

Benefits

Clear progression to General Manager; Genuine room to progress