Deputy Manager

Join ProCook as Deputy Manager and be part of the launch of our brand-new One New Change St Paul’s store in London due to open soon. This is a key leadership role supporting the Store Manager in building a high-performing team from day one, shaping a strong store culture, and delivering an exceptional customer experience while driving strong commercial results. You’ll be a visible leader on the shop floor, coaching and supporting the team daily, stepping up to lead in the Store Manager’s absence, and helping ensure smooth operations across sales, stock, service, and standards.

Responsibilities

Support the Store Manager in leading, coaching, and inspiring the team to deliver outstanding customer experiences; Drive sales and performance through strong commercial awareness and KPI focus; Take ownership of daily floor leadership and operational excellence; Oversee stock, merchandising, compliance, and store standards; Support team development, engagement, and wellbeing through coaching and 1-to-1s; Use performance data to help improve results and decision-making; Step up to lead the store in the Store Manager’s absence; Work closely with the Store Manager and Regional Manager to deliver strategy, hit performance targets, and keep the store running at its best

Requirements

Minimum 2+ years’ experience in a supervisory or deputy management role (essential); Experience in retail or hospitality is mandatory; Strong leadership and people support skills; Commercial awareness and confidence using sales data; Excellent communication, organisation, and problem-solving skills; Strong operational understanding and attention to detail

Nice to have

High energy; hands-on leadership style; genuine passion for great customer service and retail leadership

Benefits

A delightful welcome bag awaits you, filled with our fantastic products for you to explore (worth £69); Bonus based on sales targets; Be part of a fast-growing company; Enhanced Maternity, Paternity and Adoption Leave; Generous colleague discount - 40% + 5 friends and family discount cards of 30%; 2 x Annual paid volunteering days; Free 24/7 confidential support through our Employee Assistance Programme; Friends and Family Referral Scheme; 6.6 weeks per holiday year, including Bank Holidays; Learning & Development opportunities; Bike to Work and Electric Car salary sacrifice scheme (subject to company policy)