Desktop Analyst

The Desktop Analyst is responsible for delivering comprehensive technical support to end users within our organization. This role ensures the reliability and optimal performance of all end-user devices by managing installation, configuration, troubleshooting, repair, maintenance, and upgrades. The Desktop Analyst proactively addresses and resolves hardware, software, and connectivity issues through onsite visits, remote sessions, phone, or chat support. By providing timely, clear, and effective solutions, this position plays a critical role in maintaining productivity and a positive user experience within the organization.

Responsibilities

Respond to technical support requests and prioritize them; Analyze issues to find causes, solutions, and trends; Support installation and maintenance of equipment or software; Advise on effective technology use; Coordinate with external organizations on technical and software matters; Create and maintain documentation; Follow and help define standard procedures and best practices

Requirements

College diploma or university degree in the field of computer science and/or 2 or years equivalent work experience; Excellent technical knowledge of computer hardware, peripherals and components; Hands-on troubleshooting experience; Good to excellent working knowledge of networking, operating systems and standards; Able to read and understand technical manuals, procedural documentation, and OEM guides

Nice to have

Certifications in Microsoft and Cisco products