Digital Sales Advisor

Justworks is seeking a Digital Sales Advisor to work with small business owners and administrators who are already engaging with Justworks digitally and where human guidance can help them take the next step. The role is consultative and commercial, focused on understanding customer needs, advising on Justworks solutions, and helping customers confidently choose and buy Justworks.

Responsibilities

Engage with small business owners and administrators who have shown interest through the Justworks digital buying experience; Use customer and behavioral signals to prioritize opportunities; Quickly understand customer readiness, needs, urgency, and complexity; Conduct focused discovery; Advise customers on payroll, benefits, HR, compliance, and workforce questions; Help customers choose the right Justworks products and explain pricing and value; Handle objections and ask for the business when the customer is ready to buy; Work alongside customers to complete important steps; Own opportunities through conversion and transition customers into onboarding; Recognize when to transition customers to Managed Sales or nurture experiences; Use AI and automation to prepare for conversations, complete follow-up, and minimize administrative work; Capture customer signals and outcomes and share recurring customer questions and friction with product and Self-Service teams; Participate in experiments to improve customer and commercial outcomes

Requirements

Experience in a quota-carrying sales or other customer-facing commercial role; Demonstrated ability to understand customer needs and translate them into a clear recommendation; Strong communication skills and comfort advising small business owners and decision-makers; Commercial instinct, including recognizing buying signals, handling objections, and being comfortable asking for the business; Ability to learn products quickly and explain complex concepts simply; Bias toward action and willingness to work alongside customers to solve problems and keep them moving; Strong organization and follow-through in a fast-moving environment; Comfortable using CRM systems, customer data, AI, and automation as part of daily workflow; Curious, adaptable, and energized by helping build something new; Willingness to work from the Phoenix office as part of an in-person team

Nice to have

Experience with payroll, benefits, HR, PEO, fintech, SaaS, or SMB customers

Benefits

Welcoming and casual environment; Great benefits; Wellness program offerings; Company retreats; Ability to interact with and learn from leaders in the startup community