Digital & Tech Associate Manager

The Digital & Tech (D&T) Associate Manager is responsible for driving business growth through digital innovations and store technology strategies. With this role, you’ll grow your business and technical expertise, be able to work with global technologies along with franchisees, partners and multinational leaders. The D&T Associate Manager reports directly to the LA&C D&T Director with support from the Brazil Market Lead.

Responsibilities

Implement & maintain digital platforms such as e-commerce, mobile app, kiosks, payment systems, loyalty programs and CRM; Responsible for centralized menu configurations, LTO testing & programming for POS, delivery aggregators and other digital channels; Serve as escalation point for store support and be the technical leader for new store openings and relocations; Assist with vendor management, including contracts, SLAs compliance, payments and assets management; Help generate sales, digital and operational reports to help track and manage business performance; In charge of implementing tech/ops standards at the stores (PoS, Kitchen monitors, Inventory, labor, etc)

Requirements

4-6 years of tech implementation experience; Proficient in POS & BOH systems; Fluent in English or Spanish is a must; Leadership skills such as achieving results through others, engaging and empowering others, coaching for performance and working cross functionally

Nice to have

QSR and digital technologies; 3S checkout or other QSR vendors

Benefits

Hybrid work schedule and year-round flex day Friday; Onsite childcare through Bright Horizons; Onsite dining center and game room; Onsite dry cleaning, laundry services, carwash; Onsite gym with fitness classes and personal trainer sessions; Up to 4 weeks of vacation per year plus holidays and time off for volunteering; Tuition reimbursement and education benefits; Generous parental leave for all new parents and adoption assistance program; Comprehensive medical & dental including prescription drug benefits and 100% preventive care; Discounts, free food, swag