Digital Workplace Experience Intern

Responsibilities

Analyze end-user technology experience by developing user personas and mapping employee technology journeys across systems and platforms; Identify opportunities to improve digital workplace interactions, focusing on usability, accessibility, and overall user satisfaction; Support optimization of multi-channel support intake, including ticketing systems, chat, and self-service tools; Collaborate with cross-functional teams to enhance self-service workflows and streamline the end-user support experience

Requirements

Currently pursuing or recently completing a bachelor’s or master’s degree in Data Analytics, Business Analytics, Computer Science, Economics, Engineering, or a related field; Internship or project-based experience working with data, analytics, AI tools, or business strategy; Strong interest in enterprise analytics, applied AI, and using data to drive operational decision-making; Analytical and problem-solving mindset with the ability to break down complex, loosely defined problems; Ability to present insights clearly to technical and non-technical audiences; Experience working with relational databases