Director, Business Operations

As the Director of Business Operations, you will report to the President/CTO and lead a broad remit across board preparation, company planning, pricing and consumption economics, and GTM decision support. You will run this function as a team of one, connecting product usage, customer economics, revenue, and spend to help the executive team decide where to invest and how to operate. Compensation: base range of $170,000 - $220,000 plus competitive equity, inclusive of several career levels and to be narrowed during the interview process.

Responsibilities

Drive board preparation end to end, including building the operating narrative, coordinating inputs and the deck, and making decisions and owners clear; Own the commercial and economic side of pricing and consumption, including customer cost-to-serve, margins, packaging, rate cards, deal rules, discounting, renewal migration, and Sales enablement; Own revenue and GTM decision analytics, including pipeline coverage, quota and capacity scenarios, account economics, and investment tradeoffs; Run annual and quarterly planning, including the operating plan, headcount and target tradeoffs, QBRs, and plan vs. actual; Track spend, burn, and run rate with Finance and bring resource-allocation decisions to the executive team; Lead selected strategic analyses and cross-functional projects, including strategic-account deal economics, ABM investment choices, build/buy decisions, and pricing experiments; Partner with GTM as a credible counterweight, including saying no to deals with bad economics while helping reps win good deals

Requirements

7+ years across strategic finance, business operations, management consulting, investment banking, private equity, or corporate strategy, including experience in a startup operating role; Personally led board preparation, built the operating narrative and metrics, and worked with Finance to present an accurate picture of the business; Worked on consequential pricing and packaging decisions and can reason from usage, costs, customer value, and Sales behavior; Financial modeling rigor that drives decisions; Strong instincts for P&L, customer unit economics, company burn and run rate, and resource allocation; Comfortable as the sole owner in high-ambiguity environments; Credible with Sales, Finance, and Product; Comfortable speaking directly with customers to test pricing and understand commercial needs; Deep AI curiosity; Comfortable working in person five days a week in the SoHo NYC or San Francisco office

Nice to have

AI-native fluency; Direct experience with enterprise usage or consumption pricing; Experience in a larger, scaling company

Benefits

Unlimited PTO; Medical, Dental, and Vision insurance; 401K; Wellness benefits; Catered lunch daily; DoorDash dinner credit; Parental leave: 3 months for non-birthing parent, 4 months for birthing parent; Fertility benefits: $15k lifetime benefit; New hire equity grant: competitive equity package