Director, Business Operations (Risk Management)

The Director of Business Operations holds primary responsibility for managing and executing the firm's operational resilience framework, with full accountability for third-party risk management, incident response planning, business continuity and business operational reporting. This role requires both strategic oversight and hands-on execution. The director will also support key firmwide initiatives and special projects. The Director, Business Operations establishes firmwide standards, ensuring controls are robust, thoroughly documented, effective, and appropriately tailored to the organization's needs. The position involves ongoing program enhancement by identifying and mitigating emerging threats in advance. Additionally, this role directly implements these standards, including incident triage and crisis response, as necessary. Note: Considering incidents may occur outside of core working hours, occasional work during weekends and/or holidays may be required.

Responsibilities

Take full ownership of the firm's Third-Party Risk Management program, leading strategy and execution; Ensure vendor risk activities comply with internal policies, SEC/FINRA regulations, and investor standards; Lead execution and enhancement of the Incident Response Plan and coordinate triage, containment, resolution; Serve as primary point of contact for incidents and guide the Incident Response Team, including after-hours support; Track, report, and document incidents; conduct post-incident reviews and root cause analysis; Own and drive the Business Continuity Planning program, including policy, governance, annual tests, and disaster response; Conduct business impact assessments and integrate high-risk vendors into BCP testing; Execute BCP plans during disasters with after-hours leadership; Review and refine workflows to optimize operational risk controls; Deliver reporting (dashboards, KPIs, incident summaries, vendor risk metrics) to senior leadership; Maintain client-ready documentation and support audits, exams, and due diligence; Partner with Compliance for SEC/FINRA adherence and training; Manage one direct report with hiring, coaching, and performance management; Support Quarterly Business Reviews and firmwide initiatives/special projects

Requirements

Bachelor's degree required (Business, Economics, Information Systems, Risk Management, or related field preferred); 12+ years of business operations, internal controls, risk management, or compliance experience; Experience in real estate, asset management, financial services, or similar industries required; Experience as a people manager required; Advanced proficiency in Excel (index/match, pivot tables, advanced formulas, analytics); Experience with Prevalent or similar platforms; Familiarity with FINRA and SEC compliance frameworks

Nice to have

Familiarity with risk frameworks (e.g., SOC 2, NIST, ITGC, SOX); FINRA S99

Benefits

Medical, dental, and vision benefit plans; Health Savings Account with generous employer contribution; Company paid life and disability insurance; 401(k) savings plan with company match; Comprehensive paid time off (vacation days, 10 designated holidays, sick time, bereavement leave); Up to 16 hours of volunteer time off; Up to 16 weeks of Paid Parental Leave; Ongoing professional development programs; Wellness program including monthly and quarterly prizes; Bonus compensation may be a significant part of total compensation