Director, Client Delivery

Apex Fintech Solutions is seeking a strategic, results-driven leader to join our team as Director, Client Delivery. This role requires an experienced professional with deep expertise overseeing end-to-end client onboarding functions for broker dealers, fintechs, wealth management firms, asset managers, RIAs within the financial services industry. The Director will drive the overall onboarding strategy, lead a dedicated team of onboarding specialists, and own the client transition experience to Apex’s platform and services. This senior leader will collaborate cross-functionally, ensure seamless execution, and champion continuous improvement in onboarding operations, compliance, and client satisfaction.

Responsibilities

Develop and execute a comprehensive onboarding strategy for clients, ensuring alignment with Apex’s business objectives and industry best practices; Lead, mentor, and manage members of the Client Onboarding team, fostering a high-performance culture focused on delivering exceptional service to institutional clients; Serve as the senior point of contact for client firms during onboarding, providing executive-level support, guidance, and escalation management to resolve complex issues efficiently; Build and maintain strategic relationships with clients, sales, relationship managers, service organizations, and internal onboarding teams to provide transparency and clarity throughout the onboarding journey; Oversee critical partnerships and integrations with leading financial technology platforms, proactively addressing risks and removing barriers to timely onboarding; Drive operational excellence by identifying process improvements, managing quality assurance initiatives, and leveraging technology to enhance workflow efficiency and data accuracy; Provide regular reporting and executive dashboards to senior management, offering insights into pipeline activity, onboarding status, and client experience metrics; Ensure compliance with regulatory requirements, internal controls, and industry standards in all onboarding operations

Requirements

Bachelor’s degree in business administration, finance, or related field; 10+ years of experience in client onboarding, relationship management, or implementation roles within financial services or brokerage environments; 5+ years of experience as a people manager; Demonstrated experience leading teams and driving transformation across onboarding or client service functions; Deep knowledge of brokerage firm onboarding requirements, custodian transitions, and complex project management involving multiple technology vendors; FINRA SIE and Series 7 required within 6 months of initial employment; Series 24 License required within 12 months of initial employment

Nice to have

Advanced degree or relevant certifications preferred; Leadership and Team Management; Communication; Analytical Abilities; Adaptability; Negotiation and Conflict Management; Project Management; Trust

Benefits

Healthcare benefits (medical, dental and vision, EAP); Competitive PTO; 401k match; Parental leave; HSA contribution match; Paid subscription to Calm app; Generous external learning and tuition reimbursement benefits; Hybrid work schedule