Director, Inside Sales

We are hiring a Director of Inside Sales to build and scale our Commercial segment team, focused on accounts in the $1B–$10B company-revenue range. This is a player-coach, hands-on leadership role for someone who has built and run high-performing inside sales teams in a complex enterprise software environment, and who understands how to drive growth across both new logo acquisition and the expansion / retention of an existing customer base. This role reports into the SVP Sales, partnering closely with our VP of Customers and GTM Operations at our HQ.

Responsibilities

You will own the number for the segment: new ARR, expansion ARR, Net Revenue Retention (NRR), and Gross Revenue Retention (GRR); Build and lead a team of Inside Sales Account Executives covering Commercial accounts ($1B–$10B revenue), including hiring, onboarding, coaching, performance management, and career development; Own the segment quota across new logo and existing customer expansion; forecast accurately, manage pipeline rigor in Salesforce, and operate a clean weekly cadence (pipeline, forecast, deal reviews, 1:1s); Sell alongside the team — get into deals, coach live, run discovery and executive conversations, negotiate, and help close strategic opportunities; Build and improve the Commercial sales motion: expansion and renewal playbook, account plans and MEDDPICC qualification, multi-threading, and value-selling against complex enterprise data and AI use cases; Drive inside sales discipline — set the bar on weekly activity metrics (customer meetings, calls, emails, pipeline generation), inspect them rigorously, and coach the team to hit them consistently; Run the renewal process end-to-end in partnership with Marketing and operations — own renewal forecasts, early risk signals, on-time renewal rates, multi-year extensions, and price uplift; protect GRR and expand NRR; Partner with BDR/SDR leadership and Marketing on demand generation, account-based programs, and pipeline coverage for the segment; Instill an “inspect what you expect” culture — clear leading indicators, weekly scorecards, transparent dashboards, deal inspection, and accountability for the numbers; Operate AI-native ways of working across the team — use Alation, Salesforce, Outreach, Claude and modern AI sales tooling to accelerate research, prospecting, deal prep, call review, forecasting, and coaching; Represent the segment’s GTM strategy to leadership: present at QBRs, weekly forecast calls, and exec staff meetings; surface what’s working, what’s not, and what we need to change.

Requirements

8+ years in enterprise / commercial SaaS sales, with 3+ years in front-line sales management; Proven track record of consistently hitting and exceeding team quota in a B2B multi-stakeholder enterprise sale; Demonstrated success driving revenue growth across both new logo acquisition and the existing customer base — you can speak fluently to NRR, GRR, gross retention, net expansion, churn, and the levers behind each; Operator mindset with deep inside sales discipline — you live in the activity metrics, run a tight weekly cadence, and lead with an “inspect what you expect” philosophy; Strong command of the renewal process — quoting, risk scoring, save plays, escalation paths, multi-year, and uplift — and a track record of protecting GRR while growing NRR; AI-native operator; Hands-on, player-coach mentality; Experience building and scaling Commercial / mid-market or inside sales teams — hiring bar, ramp, enablement, comp design input, territory carving; Excellent cross-functional operator: works seamlessly with Marketing, CS, SE, RevOps, Product, and Field Sales; Outstanding communicator and coach; Bachelor’s degree or equivalent practical experience.

Nice to have

Experience selling complex enterprise software (data, analytics, AI, governance, data infrastructure, or adjacent categories strongly preferred)