Director, Internal & Executive Communications, North America

The Director, Internal & Executive Communications, North America will drive an integrated, forward-thinking internal communications strategy across the region, supporting business priorities and strengthening the company’s reputation amongst our most important audience: our team. The role will translate business priorities into clear and credible internal communications; amplify the Company's transformation and growth agenda; strengthen executive visibility; and enhance employee engagement. This role demands a sophisticated communicator who understands how to reach, engage, and inspire a diverse workforce. The role will build modern, channel-appropriate strategies that ensure employees feel informed, connected, and part of a larger mission.

Responsibilities

Develop and execute an internal communications strategy; Lead internal communications across the full internal channel mix including leadership messaging, live events, digital communications, and emerging platforms; Partner cross-functionally with HR, Legal, IR and other regional and global Communications counterparts; Design and lead integrated initiatives that promote business priorities, strengthen culture, enhance retention and celebrate contributions; Strengthen executive visibility of the region's extended leadership group; Lead effective cascades of global, regional and functional messages; Prepare executives for employee engagements and internal events; Develop clear, insight-led narratives on key regional announcements and programs; Guide internal communication efforts during organizational change or sensitive people-related matters; Own the internal communications component during people-related crisis scenarios; Maintain a year-long internal communications/editorial calendar; Produce internal events; Standardize internal protocols; Manage a departmental budget; Measure effectiveness across channels

Requirements

Bachelor's degree in Communications or related field; 10+ years’ experience in corporate communications, internal communications, public affairs and/or issues management; Experience in organizational transformation and change communications; Experience advising senior executives in high-stakes situations; Ability to operate at pace, manage multiple priorities and work effectively in ambiguous, fast-moving environments; Proven ability to influence across a highly matrixed organization; Strong leadership, team management and stakeholder management capability; Sound judgement and calm under pressure; Hands-on proficiency in Microsoft Office suite, including PowerPoint; SharePoint or similar intranet CMS; Microsoft Teams; Exceptional writing and editing skills with strong editorial judgment; Proven ability to turn complex business topics into clear, engaging content; Portfolio or work samples required

Nice to have

Experience in beauty, wellness, personal care, retail, luxury or other related industry; Agency experience; Airtable; Familiarity with Circana, Nielsen, or similar data sets

Benefits

Highly competitive bonus program; Share incentive plan; Health insurance coverage (medical, dental, and vision insurance); Wellness and family support programs; Life and disability insurance; Retirement savings plans; Paid leave programs; Education-related programs; Paid holidays and vacation time