Director of Aftermarket

Provide strategic leadership with accountability for a $12M+ aftermarket business. The Director of Aftermarket will lead a team of service technicians and customer service representatives to deliver exceptional responsiveness, reliability, and value to our customers. The ideal candidate combines collaborative leadership, strong commercial acumen, and technical understanding with a passion for continuous improvement and customer success.

Responsibilities

Develop and execute a comprehensive aftermarket growth strategy across parts, service, and technical support aligned with company objectives; Own the full Aftermarket P&L, including budgeting, staffing, and pricing decisions to achieve revenue and margin targets; Drive customer retention and recurring revenue through preventive maintenance, rebuilds, upgrades, and lifecycle programs; Oversee quotation and order management, RMA, logistics, and billing for accuracy and timeliness; Establish and monitor KPIs and best practices for customer care, service scheduling, and fulfillment to deliver a consistent, world-class experience; Collaborate cross-functionally with Production, Supply Chain, Engineering, and Marketing to resolve recurring issues, address obsolescence, and drive design improvements; Champion Lean practices and continuous improvement to enhance productivity, responsiveness, and cost performance; Build, mentor, and empower a high-performing team that exemplifies safety, professionalism, accountability, and customer focus; Foster a proactive customer engagement model with structured escalation and resolution protocols

Requirements

Collaborative leadership; strong commercial acumen; technical understanding; passion for continuous improvement and customer success

Benefits

Comprehensive medical/dental programs; Life insurance; Generous paid time off program; Retirement savings plan with a company match; No waiting period for benefits, eligible on first day of employment; Growth opportunities