Director of Cloud Networking and Infrastructure

The Director of Cloud Networking and Infrastructure leads the design, architecture, operation, and ongoing optimization of M3’s cloud network and infrastructure environment, with primary accountability for the Azure platform that hosts the company’s core SaaS products. This role owns network architecture and performance end-to-end — including hybrid connectivity between Azure and private cloud or colocation environments, virtual desktop and application delivery infrastructure (e.g., Citrix/VDA), latency and throughput troubleshooting, capacity planning, and infrastructure resilience. The individual must be capable of leading a technical team in a hands-on manner, diagnosing complex cross-environment network and infrastructure issues under pressure, and driving the long-term cloud infrastructure roadmap in support of M3’s hospitality SaaS products.

Responsibilities

Leads the design, architecture, operation, and ongoing optimization of M3’s cloud network and infrastructure environment; Owns network architecture and performance end-to-end, including hybrid connectivity between Azure and private cloud or colocation environments, virtual desktop and application delivery infrastructure, latency and throughput troubleshooting, capacity planning, and infrastructure resilience; Supervises all roles assigned to the department; Owns the architecture, design, and ongoing health of M3’s cloud network environment; Leads hybrid network architecture and connectivity between Azure and private cloud, colocation, or on-premises environments; Owns the infrastructure underlying virtual desktop and application delivery platforms; Responsible for network and infrastructure security in partnership with security operations; Leads infrastructure disaster recovery and business continuity planning; Drives infrastructure capacity planning and performance engineering; Researches, plans, architects, and executes infrastructure and network upgrades and migrations; Designs, implements, and monitors end-to-end network and infrastructure topologies; Negotiates and administers network, connectivity, and infrastructure vendor and consultant contracts; Consults with department heads and end users on infrastructure and network needs; Develops and maintains standards for infrastructure-as-code, network configuration baselines, runbooks, and reference architectures; Drives continual training and improvement on cloud networking and infrastructure topics; Maintains a high level of network and infrastructure availability; Authors and maintains Standard Operating Procedures (SOPs) and Standard Work Instructions (SWI); Participates in Root Cause Analysis (RCA) and ensures timely After Action Reports

Requirements

Deep experience with cloud network architecture (particularly Microsoft Azure), hybrid connectivity, and infrastructure performance engineering; Strong experience organizing, conceptualizing, and executing complex technical projects and security-related network concepts; Ability to self-evaluate and adapt quickly to fast-changing technical demands; A minimum of 10+ years of experience in a directly related network/infrastructure position required; Bachelor’s degree or equivalent technical and management experience; Must have strong written and verbal skills in English and the ability to communicate effectively with technical and non-technical stakeholders; Deep, hands-on expertise with Microsoft Azure networking constructs — Virtual Networks (VNets), subnets, Network Security Groups, Azure Firewall, ExpressRoute/VPN Gateway, load balancers, Azure DNS, and Azure cost/performance monitoring tools; Strong knowledge of hybrid and multi-environment network design, including connectivity between cloud and private/colocation environments, routing protocols, and cross-boundary latency diagnostics; Experience with virtual desktop/application delivery infrastructure (e.g., Citrix, VDA, FSLogix) and the network and infrastructure factors that drive session performance; Knowledge of modern network security frameworks and concepts, including segmentation, firewalls, intrusion detection/prevention, and incident response as it relates to network and infrastructure layers; Extensive knowledge of networking fundamentals (TCP/IP, DNS, DHCP, routing, switching, load balancing) and shell/scripting for infrastructure automation; Extensive knowledge of both Windows and Linux server environments as they relate to network services and infrastructure; Knowledge of scalable virtualization, storage, and infrastructure-as-code technologies; Basic PowerShell, Python, or similar scripting knowledge for network automation and diagnostics; Experience with network monitoring and observability tooling (e.g., flow logs, network performance monitors, APM/infrastructure monitoring platforms); Proven experience developing strategic network and infrastructure architecture plans; Solid understanding of information processing fundamentals and infrastructure best practices; Above-average analytical, conceptual, and troubleshooting abilities, particularly for complex, multi-layered performance issues; Experience researching networking and infrastructure technology, trends, standards, and products; Solid track record prioritizing and executing tasks in fast-paced, high-stress, incident-driven situations; Experience providing guidance and leadership to network/infrastructure engineers with a varying range of backgrounds and experience; Experience identifying, analyzing, and resolving network and infrastructure problems across multiple technical platforms and environments; Familiarity and expertise with a variety of networking and infrastructure tools and platforms

Nice to have

Preference for a major in IT, MIS, Computer Science, Network Engineering, or an equivalent combination of education and experience; Certifications such as Microsoft Certified: Azure Network Engineer Associate, Azure Solutions Architect Expert, CCNP/CCIE, Citrix CCP-V/CCE-V, or equivalent cloud networking