Director of Commercial and Ancillary Services

AIR Communities is seeking a strategic, analytically driven Director, Commercial & Ancillary Services to lead financial management, commercial leasing, lease administration, and ancillary revenue performance across the portfolio. Reporting to the Vice President, Commercial & Ancillary Services, this role will maximize revenue, improve operational performance, strengthen commercial tenant relationships, and support long-term asset strategy through financial analysis, forecasting, revenue optimization, and disciplined execution. The position is in-office 5 days a week.

Responsibilities

Lead financial management, commercial leasing, lease administration, and ancillary revenue performance across the portfolio; Develop and execute commercial leasing strategies that support asset objectives and long-term revenue goals; Evaluate prospective tenants and commercial opportunities; Lead or oversee negotiation of commercial leases, renewals, extensions, and amendments; Identify opportunities to increase commercial rent, commercial parking income, and other ancillary revenues; Build and maintain relationships with commercial tenants, brokers, and external partners; Oversee accuracy of the commercial lease database and lease billing; Monitor critical lease dates, renewal schedules, and compliance requirements; Maintain tenant files and current Certificates of Insurance; Maintain ancillary services contract records; Establish processes and controls for lease and contract administration; Lead annual budgets, monthly forecasts, variance analyses, and long-range financial plans for commercial and ancillary revenue programs; Prepare executive reporting and presentations; Monitor Accounts Receivable, delinquency trends, and collections; Partner with Accounting on annual Common Area Maintenance (CAM) reconciliations; Oversee parking and other ancillary revenue programs; Serve as key point of contact for property teams; Provide guidance, coaching, and mentorship to at least one direct report; Document policies, procedures, and process flows; Participate in special projects and strategic planning efforts

Requirements

Bachelor's degree in Finance, Accounting, Business Administration, Real Estate, or a related field; Significant experience in financial planning and analysis, commercial real estate, property operations, commercial leasing, ancillary revenue management, or a related discipline, including developing budgets, forecasts, financial models, variance analyses, and executive-level reporting; Advanced proficiency in Microsoft Excel, including complex formulas, PivotTables, financial modeling, and data analysis, with proficiency in Microsoft Office applications and Power BI; Experience analyzing financial performance, identifying revenue opportunities, and translating complex data into actionable recommendations; Experience managing or overseeing commercial leases, contract administration, tenant relationships, accounts receivable, billing, or related financial and operational processes; Demonstrated ability to collaborate across departments and influence stakeholders without relying solely on direct authority; Experience providing leadership, guidance, or mentorship to team members; Strong organizational skills, attention to detail, communication abilities, and sound business judgment; Ability to balance strategic priorities with operational execution in a fast-paced, evolving environment

Nice to have

Experience in multifamily real estate, commercial real estate, retail leasing, or real estate investment trust (REIT) operations; Experience overseeing parking revenue, ancillary services, or other property-related revenue programs; Proficiency in SQL, VBA, and/or other tools used to automate reporting, improve data analysis, and streamline processes; Experience with financial planning, reporting, and property management systems, including Hyperion or comparable platforms; Experience preparing executive presentations and communicating financial performance, risks, and opportunities to senior leadership

Benefits

Base salary plus annual bonus; 25% Rent Discount available; Medical, dental, vision, and life insurance options; HSA with company sponsored contributions; FSA (traditional and dependent care FSA); Short and long-term disability paid by the company; 401(K) plus 6% company contributions; Paid Vacation, 14 Paid Holidays, and Paid Sick Time; Tuition Assistance Program; Commuter Benefits and Pet-Insurance; Up to 100% Reimbursement on Professional Certification/Licensing for Job Related Curriculums; Paid parental leave of up to 16 weeks; Consumer discounts; 15 hours of paid time annually to give back to the community; Professional development and career growth opportunities