Director of Data Science - Patient Experience (Remote)

Day-to-day, you will lead analyses to help develop product features that address key consumer pain points, working closely with Product Managers, Engineers, Researchers and Data Engineers. You will lead a dedicated data science team tasked with analyzing business and product performance, as well as designing and conducting experiments, and contributing to product planning. This role sits at the heart of our mission; your work will directly impact hundreds of thousands of people by helping them access the care they need and stay with it long enough to truly get better. This is a player-coach role, where we expect you to both guide analysts’ work as well as drive your own projects.

Responsibilities

Lead analyses to help develop product features that address key consumer pain points; Work closely with Product Managers, Engineers, Researchers and Data Engineers; Lead a dedicated data science team tasked with analyzing business and product performance; Design and conduct experiments; Contribute to product planning; Guide analysts' work and drive own projects as a player-coach

Requirements

10+ years of related professional experience; Bachelor (or higher) degree with background in Data Science, Math, Economics, Computer Science, Statistics or other quantitative fields; 5+ years of experience in data analytics or data science, supporting multiple ends of a business with analytical recommendations (i.e. Sales, Clinical Operations, Finance, Customer Experience, etc.); Solid people management experience, building and leading teams and developing talent; Demonstrated ability to translate technical findings to non-technical stakeholders; strong data storytelling; Deep experience with statistical analysis and A/B testing; Deep understanding of product analytics metrics (e.g., retention, conversion, engagement, churn) and marketplace balance metrics, with experience translating them into actionable insights; Expert in Python and/or SQL, as well as familiarity with data visualization tools (Looker, Tableau, etc.)

Nice to have

Prior experience in high growth startup and/or consumer digital marketplace; Prior experience in healthcare; Ability to connect analytics insights to business strategy, influencing product decisions that drive revenue and growth; Experience incorporating AI into Analytics/Data Science workflows; Experience with Machine Learning and Ranking systems

Benefits

100% remote work environment; Attractive pay and benefits with full transparency of pay ranges; Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA; 401(k) plan access; Generous time-off policies including 2 company-wide shutdown weeks each year; Paid parental leave; Employee Assistance Program (EAP); Quarterly department stipend; Community and employee resource groups; Home office stipend and $50 monthly stipend for internet or cell phone expenses; Wellness at Rula program with $50/month wellness stipend