Director of Infrastructure

Leads enterprise infrastructure for Children's Wisconsin. Reporting to the CTO, directs infrastructure strategy execution, engineering, and operations across clinical and business locations. Accountable for availability, capacity, recovery, lifecycle investment, and modernization supporting continuous patient care. Leads functional managers and technical staff within the approved organization and staffing plan. Scope spans network and telecommunications, compute and virtualization, storage and backup, data centers, and cloud platforms. Sets priorities and allocates approved workforce and financial resources across these functions. Owns infrastructure operating and capital planning and vendor performance within delegated authority. Partners with Enterprise Architecture, Information Security, and Client Services. This is a full time, salaried, hybrid position based out of our Main Campus in Milwaukee, Wisconsin.

Responsibilities

Department leadership: directs infrastructure managers and staff, establishes goals, assigns accountability, evaluates performance, oversees recruitment, staffing, employee development, succession planning, and corrective action; Infrastructure operations: establishes service levels, support coverage, monitoring, and escalation procedures, reviews availability, performance, capacity, and incident trends, coordinates response to major incidents; Planning and modernization: develops infrastructure strategies, roadmaps, and lifecycle plans, evaluates options and recommends investments, directs modernization and technology retirement activities; Engineering and delivery: oversees infrastructure design, implementation, and transition into operation, establishes delivery priorities and allocates resources; Cloud and automation: directs cloud platform engineering and infrastructure automation, including infrastructure as code; Recovery and resilience: directs infrastructure backup, restoration, and disaster recovery planning; Financial and vendor management: develops and manages infrastructure operating and capital budgets, oversees vendor selection, statements of work, and supplier performance; Operational controls: implements change, incident, problem, configuration, and lifecycle management practices, ensures patching, access controls, and vulnerability remediation follow approved policies; Organizational partnership: coordinates priorities with clinical and business leaders, Applications, Analytics, Client Services, Enterprise Architecture, Information Security, Facilities, and Clinical Engineering; Management reporting: reports service performance, financial position, delivery progress, workforce needs, and material risks to the CTO and governance groups; Performs people management responsibilities including employee engagement, recruitment, performance management, and development

Requirements

Bachelor's Degree in information technology, computer science, engineering, business, or a related field; 7+ years of progressively responsible IT infrastructure experience; At least 3 years of formal people management experience, including leadership of technical teams, employee coaching and development, infrastructure service delivery, significant technology initiatives, and technology procurement or budget forecasting; Experience implementing cloud platforms or infrastructure automation, including infrastructure as code, directing formal recovery exercises, owning departmental operating and capital budgets, or managing contractual service levels and supplier performance; Technical depth in at least one infrastructure discipline and experience collaborating across infrastructure teams to evaluate designs, dependencies, and service requirements; Ability to develop technology roadmaps, coordinate delivery, and explain technical recommendations to organizational partners; Demonstrated ability applying IT service management practices, improving change processes, supporting major incident response, managing technology vendor relationships, and communicating with technical teams and executive leadership; Proven ability to manage managers or hold direct operational accountability across multiple infrastructure disciplines; Broader operating experience with compute and virtualization, storage and backup, and cloud platforms

Nice to have

Healthcare experience; Relevant service management or technology certifications