Director of IT Operations

DC BLOX is seeking a business-minded technology leader to direct IT operations, strengthen enterprise capabilities, and help shape the company's technology strategy as the business grows. The Director of IT Operations will lead enterprise platforms, end-user services, and business application support while partnering with leaders across corporate offices, construction projects, and data center sites. The ideal candidate combines operational depth with strategic judgment, financial discipline, and the ability to connect technology investments to business outcomes. This leader will build strong teams, establish scalable operating practices, and translate business priorities into a practical technology roadmap. The role requires a player-coach who can guide complex decisions and critical incidents while developing the team's ability to execute independently. This opportunity is intended for a leader with the ambition and demonstrated potential to assume broader enterprise technology leadership responsibilities. Growth will depend on performance, demonstrated readiness, and evolving business needs.

Responsibilities

Shape technology strategy: Partner with the SVP, IT and business leaders to develop and execute a multiyear technology roadmap aligned with company growth, operational requirements, risk, and financial priorities; Lead reliable IT operations: Own enterprise platforms, infrastructure services, end-user support, and business application support, establishing clear accountability for service availability, performance, and employee experience; Build organizational capability: Lead and develop platform professionals, service delivery teams, application specialists, and business-facing subject matter experts, and build succession plans; Serve as a business partner: Work with Finance, Construction, Sales, HR, Data Center Operations, and other functions to improve workflows and prioritize technology initiatives with measurable value; Guide technology investments: Develop business cases and recommendations covering benefits, total cost of ownership, implementation requirements, and risk; Manage financial performance and partners: Develop and manage operating and capital budgets; oversee vendors, licensing, contracts, and service providers; Strengthen enterprise platforms: Oversee availability, security, performance, integration, and lifecycle management of Microsoft 365, Entra ID, Windows Server, endpoints, virtualization, backup, monitoring, and other core technology services; Advance business applications and information flow: Direct support and improvement of financial, construction management, CRM, HRIS, collaboration, and reporting platforms; Establish operational discipline: Mature incident, problem, request, change, asset, configuration, and knowledge management practices using service levels, KPIs, and trend analysis; Strengthen resilience and risk management: Partner on access controls, vulnerability remediation, backup validation, disaster recovery testing, and business continuity; Lead scalable change: Coordinate controlled production changes, operational handoffs, sustainable support models, and technology adoption; Evaluate innovation: Assess emerging technologies, automation, and AI-enabled capabilities for practical business use; Communicate at the executive level: Present service performance, investment recommendations, roadmap progress, and material risks to senior leadership; Other duties as assigned

Requirements

10+ years of progressive experience across IT operations, enterprise platforms, infrastructure, business applications, or technology delivery, including at least 5 years leading technical teams; Demonstrated ability to translate business strategy into technology priorities, roadmaps, operating plans, and measurable results; Proven success building and developing multidisciplinary teams, delegating effectively, and establishing accountability beyond individual technical contributions; Experience developing and managing technology budgets, evaluating investment proposals, negotiating vendor agreements, and making decisions based on business value, cost, and risk; Strong technical judgment across Microsoft 365, Entra ID, Active Directory, Windows Server, endpoint management, virtualization, backup and recovery, monitoring, identity management, and enterprise security practices; Experience overseeing business applications and integrations; Demonstrated success improving IT service management, operational metrics, platform lifecycle planning, disaster recovery, and service delivery in a growing organization; Strong understanding of how enterprise architecture, cybersecurity, data governance, and business continuity influence technology decisions; experience partnering with the leaders responsible for these areas; Excellent executive communication and stakeholder-management skills, including the ability to influence across functions, resolve competing priorities, and present clear recommendations to senior leadership; Evidence of readiness for broader technology leadership through expanded responsibilities, cross-functional initiatives, organizational development, and sound judgment in complex situations

Nice to have

Familiarity with Sage Intacct, Kahua, Salesforce, HRIS or payroll systems, and reporting platforms; Familiarity with ITIL practices; Experience in data centers, construction, critical infrastructure, or another capital-intensive, multisite business; Bachelor's degree in Information Technology, Computer Science, Business, or a related field; equivalent relevant experience considered; Advanced degree or relevant ITIL, Microsoft, Azure, security, or project management certifications