Director of National Accounts

We are looking for a highly motivated and analytical individual with experience in driving sales revenues for hotels or resorts to join our team as Director of National Accounts. This role is a key position that will be responsible proactively soliciting and managing group business in the assigned vertical markets and the assigned geographical market.

Responsibilities

Proactively soliciting and managing group business in the assigned vertical markets and the assigned geographical market; Actively up-sells to maximize revenue opportunities; Achieves personal and team related revenue goals; Ensures business is turned over properly and in a timely fashion for proper service delivery; Responsible for driving customer & guest loyalty by delivering service excellence throughout each customer/guest experience; Provides service to customers to continue to grow the account; Make personal visits, when necessary to target areas and call on Companies and associations located in a specific market or area; Book meetings, conferences, and social guests from assigned areas; Dedicate majority of time to direct telephone sales; Rework and maintain old account files and solicit new accounts; Respond to all correspondence from assigned areas and trace dates for reworking and follow up; Set-up site inspections and follow through; Attend trade shows pertinent to assigned areas and attend meetings, seminars, and functions through membership in association; Maintain a constant contact with Corporate and Association meeting planners; maintain membership and contacts in hotel industry associations; Maintain a working relationship with departments interacting with convention groups; Develop new accounts; Stay abreast of industry trends and make recommendations of changes, which would affect operations; Maintain accurate forecast and recap information; Set-up and conduct site inspections for entire property; Meet sales goals as outlined by the Director of Sales and Marketing on a monthly, quarterly, and annual basis

Requirements

Highly motivated; analytical; Experience in driving sales revenues for hotels or resorts; Bachelor’s degree or equivalent experience; 5+ years’ experience as a Sales Manager in a hotel/resort environment; Ability to effectively communicate verbally and in written form with the public as well as other team members; Essential statistical and analytical skills required to identify revenue opportunities and shortfalls; Ability to work both independently and cross-functionally to achieve goals; Ability to thrive in a multi-tasked and fast-paced environment; Availability to work when events are happening, i.e. weekends, nights and holidays; Proven track record of achieving sales goals; Creative; Problem solver; Team player; Open to learning and leading by example; Responds in a professional and courteous manner to guests and team

Nice to have

SalesForce; Delphi; CI/TY