Director of Operations

We are looking for a dynamic and energetic Director of Operations with at least 5 years of experience in the catering and event industry. Reporting directly to the company COO and serving as a member of the BTS Executive Committee, the Director of Operations leads the company's Staffing, Warehouse, and Logistics functions and is responsible for the successful execution of every event that leaves our doors — from daily drop-offs to large-scale, multi-day productions. The ideal candidate is comfortable establishing and cultivating relationships with new and existing clients and brings real passion to their work.

Responsibilities

Assist the Staffing Manager in interviewing, screening, and hiring service employees; Oversee Front of House staff, Event Managers, and Lead Managers in coordination with the Staffing Manager; Ensure staff scheduling and assignments provide appropriate staffing levels for every scheduled event; Oversee warehouse staff scheduling and assignments with the Warehouse Manager; Coordinate on-site culinary staffing needs with the Staffing Manager and Executive Chef; Oversee inventory of dry goods, beverages, linen, décor, and china; Partner with Kitchen and Warehouse staff to ensure efficient, cost-effective ordering of supplies and food items; Work with clients and vendors on event site set-up and related details; Coordinate scheduling of delivery vehicles and ensure regular vehicle maintenance; Liaise with the Warehouse Manager, Sales Team, and rental equipment companies so all orders are placed accurately, on time, and properly returned; Manage and supervise all outgoing events and parties; ensure Catering Event Orders are complete and accurate; Ensure all equipment is picked up from clients promptly and properly inventoried; Plan and manage logistics for off-site special events, including large-scale events, in coordination with the BTS Major Projects Manager; Oversee all assigned venues, including service employees, menu integrity, timely service, set-up, clean-up, and overall operation of catering areas; Supervise on-site Event Managers and Logistics Managers and monitor staff performance at events; Ensure events and venues are set up, stocked, and serviced to BTS standards; Create and implement operational systems and procedures for permanent and on-call staff; Develop event tracking and costing reports; Lead restructuring and implementation of the employee training and education program with the Staffing Manager; Oversee building maintenance needs and repairs; Support Sales Managers with on-site walk-throughs and client service requirements; Assist the company COO with operations at BTS-owned entities and other special projects; Directly supervise the Logistics Manager, Warehouse Manager, and Assistant Operations Manager; Serve on the BTS Executive Committee, representing the Operations Department; Ensure clear communication between the BTS Management Team and staff; Provide the COO with regular updates on operations status, progress, and issues

Requirements

Minimum 5 years of operations or management experience ideally in the catering, hospitality, or event industry; Proven experience leading multiple managers and large front-of-house, warehouse, and logistics teams; Valid driver's license and ability to travel to event sites as needed; Ability to work a flexible schedule, including nights, weekends, holidays, and extended hours during peak periods; Strong interpersonal, oral, and written communication skills; Strong working knowledge of catering and event operations functions; Ability to adapt quickly to changing demands; Ability to prioritize workflow to produce efficient and accurate results; Self-starter with the ability to take a project from inception to completion

Nice to have

Knowledge of and experience in the Southern California market

Benefits

Medical health benefits package (eligible after 60 days); Dental benefits; 401(k) plan with pre-tax contributions, discretionary profit-sharing, and up to a 4% annual matching contribution; Two (2) weeks of paid vacation annually plus paid sick time; Discretionary performance bonuses; Monthly mobile phone allowance; Company credit card for authorized expenses; Reimbursement of job-related expenses