Director of Parts and Service

Responsible for all aspects of performance for the technical customer service, service & repair, parts room, and dealer/distributor development teams including achievement of financial, growth, and operational goals. Develop dealer/distributor relationships in targeted geographies to enhance the organization’s ability to support customers in the aftermarket. Work collaboratively with KT Pacers’ other leaders and associates to achieve targeted safety, productivity, and quality expectations with a customer centric focus. Grow and manage the multi-site parts, service, and distributor operations to evolve a multi-shift environment. Serve as a key member of the KT Pacer Leadership team.

Responsibilities

Collaborate in the development of long-term strategic and annual operating plans for the Service and Parts organization, inclusive of strategies around Dealer/Distributor development; Deliver on agreed upon Service, Parts, Dealer/Distributor, and Customer Support targets that meet or exceed the Annual Operating Plan; Establish annual Performance Outcomes and long-term development plans for key parts and service leaders and direct reports assuring that every employee within the parts and service organization understands their role, how they contribute to the organization, and how they can grow with the business. Apply a similar approach to distributor development; Provide direction, development, leadership, and coaching to parts and service leaders as well as dealer/distributor personnel; Coordinate with Sales and Operations on priority and scheduling for parts and service orders inclusive of distributor needs fulfillment; Champion attracting and retaining key dealer/distributors and grow KT Pacer’s business with these partners over time via engaging in strategies that enhance customer value through dealer/distributor engagement; Ensure service work and parts shipments are completed to specification and facilitate the permanent resolution of manufacturing-related quality issues; Enhance customer satisfaction through on time delivery of quality service and parts in addition to interactions and communications with distributors and customers that leave a positive lasting impression; Utilize relationships with customers to grow KT Pacer’s feed transportation equipment market share; Create a Safety First and Always Culture and champion the safety of all employees; Other duties and responsibilities as assigned

Requirements

Minimum 10 years of experience in Customer Service, Service & Repair, Materials Management, or related field; Must be able to pass background and drug screening

Nice to have

Bachelor’s Degree in applicable field; Excellent (or rapidly improving) safety record at his/her facility; Excellent Written and Oral communication skills; Excellent problem solving skills; Demonstrated ability to handle multiple projects/priorities simultaneously; Ability to read prints and technical documents; Have manufacturing, parts, and/or service experience with a Trailer, Truck Body, or Motor Vehicle Manufacturer

Benefits

Diverse learning and working opportunities; Culture where everyone’s empowered to be their best