Director of Quality

This position reports to the Vice President of Operations – Texas & Mexico for Marmon Foodservice Technologies and serves as a key member of the Supply Chain / Operations Leadership Team. The Director of Quality is responsible for providing quality leadership across two production facilities while serving as a visible leader throughout the organization, promoting a culture of quality both internally and in the marketplace. This role also has direct responsibility for the company's Supplier Quality Management processes.

Responsibilities

Provide quality leadership across two production facilities; Serve as a visible leader throughout the organization, promoting a culture of quality both internally and in the marketplace; Direct responsibility for Supplier Quality Management processes; Contribute as a member of the Supply Chain & Operations Leadership Team in developing strategic vision and operational plans; Create and execute the vision to optimize quality performance across all MFT products, manufacturing locations, and third-party suppliers; Develop and execute the MFT Texas & Mexico Quality Strategy aligned with Operations, Engineering, Supply Chain and Commercial objectives; Establish annual quality objectives, KPIs and improvement roadmaps; Develop and maintain company-wide Total Cost of Quality metrics; Drive continuous improvement initiatives that reduce quality costs while improving overall product quality; Develop and manage supplier quality processes including new supplier qualification, onboarding, performance management, launch quality evaluation, and incoming inspection; Own and maintain the MFT Texas & Mexico Quality Management System; Ensure QMS compliance across Reynosa and McAllen/Pharr; Ensure compliance with ISO standards and other audit requirements; Lead successful completion of customer quality audits; Lead the organization during production and supplier quality issues, identify root causes and implement corrective actions; Partner with the Commercial organization on customer communications; Serve as the technical quality representative during customer interactions; Support New Product Development activities by ensuring quality processes are incorporated into manufacturing from launch through production; Manage quality metrics including COPQ, FPY, DPPM, warranty costs, customer complaints/returns, and supplier defects; Oversee corrective and preventive action (CAPA) systems; Recruit and develop talent for quality function in Greenfield facility; Evaluate production and stop production or shipments during significant quality events or process deviations

Requirements

Minimum of 10 years of Quality experience within a B2B manufacturing environment with at least 5 years of leadership or management experience; Experience establishing and implementing a Quality Management System (QMS) in a greenfield manufacturing operation; Experience developing requirements for process control, traceability and data driven quality management systems; Ensure compliance with applicable standards and regulations including ISO 9001, FDA requirements (where applicable), NSF, UL, CE Regulations, and food-contact material requirements; Proven track record of establishing improvement targets and delivering measurable quality results; Demonstrated ability to recruit, develop, and advance high-performing employees; Experience developing QMS strategies and executing continuous improvement plans across multiple facilities; Strong leadership skills with the ability to motivate teams toward personal and professional success; Experience operating successfully within challenging, fast-paced manufacturing environments; Strong understanding of Quality Management, Lean Thinking and Continuous Improvement; Ability to balance customer needs with overall business and P&L objectives; Strong analytical and data-driven decision-making skills; Demonstrated statistical acumen including Process Capability, ANOVA, DOE, Gage R&R, among others; Expertise in ISO and ASTM standards and process / audit compliance; Customer-focused with strong presentation and communication skills; Willingness to travel as required; Ability to analyze, interpret, and communicate complex information across all organizational levels; Ability to work effectively in a fast-paced, entrepreneurial environment; Self-starter with a proactive mindset; Strong financial acumen with clear understanding of Profit & Loss (P&L) management and financial reporting; Bachelor's degree in Engineering, Business Administration or related technical field; Statistical Six-Sigma Green Belt required

Nice to have

MBA degree a plus; Statistical Six-Sigma Black Belt formal certification preferred; Bilingual: Spanish and English preferred

Benefits

Medical, Dental, Vision, and Prescription Drug insurance plans; Access to a Health Advocate who is an expert in Marmon’s health plan and can help you select the best health benefits for you and your family; Tax advantaged spending accounts for health and dependent care expenses; Wellness programs and resources including Telehealth, Mental Health, Fitness, and Family Planning; Generous paid time off for personal use, holidays, and parental leave; Company-sponsored life insurance; 401(k) with fully vested company match; Marmon may also make an additional annual discretionary contribution to your account, whether or not you contribute on your own; Financial and retirement advising