Director of Restaurant Operations | Spring 2027 Opening | HONO Japanese Steakhouse

The Director, Restaurant Operations leads daily operations of an assigned luxury venue, owning financial performance, guest and member satisfaction, and development of the management team. The role builds the systems, standards, and accountability structures that keep a high-volume upscale operation consistent, and partners daily with Culinary, Finance, Human Resources, and executive leadership. This position reports to the Sr. Director, Operations.

Responsibilities

Direct daily operations of an assigned luxury venue; Own financial performance, guest and member satisfaction, and development of the management team; Build annual budgets and operate the venue within them; Own profit and loss results, identifying key revenue drivers and margin improvement opportunities; Manage hiring, training, and staffing against payroll analysis; Track KPIs across financial performance, guest satisfaction, team member satisfaction, and product quality; Sustain guest satisfaction at or above 4.6 stars; Lead member and VIP operations; Conduct daily tastings and product evaluations; Maintain working knowledge of the surrounding market; Interview, hire, train, and manage supervisors and managers; Build training calendars and train-the-trainer programs; Maintain company culture and staff morale; Partner closely with Human Resources

Requirements

10+ years as a General Manager or Director of Operations in fine dining, luxury, high-volume, recognized dining, or cocktail bar and lounge environments; Bachelor's degree in Business Administration, Hospitality, or a related field, or an equivalent combination of education and experience; Demonstrated luxury, upscale, and high-volume dining experience; Proven ability to manage an entire mixed-use building, inclusive of a members' club and nightlife operation; State-compliant food handler certification and TIPS certification; Availability for a flexible schedule including AM, PM, weekends, and holidays; Ability to travel among RDG properties; Self-starting, analytical, and self-critical, with strong problem-solving judgment; High-level written, verbal, and interpersonal communication; Exceptional organization, efficiency, and time management across competing priorities; Integrity and sound decision-making on behalf of the venue, the team, and the guest; Business transparency aligned with core values and company culture; Maintains confidentiality of company information

Nice to have

Hotel, dock operations, and catering experience.