Director of Revenue Management

We are seeking an ambitious and strategic Director of Revenue Management to join one of our hotels in New York City. This role is responsible for optimizing hotel revenue and profitability across transient, group, and contract segments. The Director of Revenue Management will oversee pricing, positioning, and inventory management in line with systems, policies, and procedures established by Ennismore.

Responsibilities

Maintain effective yield controls to optimize hotel revenue across all distribution channels, with a strong focus on direct channels; Monitor and evaluate market demand trends, ensuring rates are accurately loaded and inventory is properly maintained across all systems, including IDeaS, OPERA, and other related platforms; Prepare and analyze market segmentation reports, production reports, source contribution analysis, daily pick-up reports, and pace summaries to support pricing and inventory decisions; Identify and coordinate revenue-driving initiatives to further enhance overall hotel performance; Lead weekly revenue strategy and commercial meetings; Refine and implement strategies to improve RevPAR Index (RGI) and achieve budget and forecast goals for the property; Conduct quarterly audits, or more frequently as needed, to ensure strategies are being executed effectively across all channels; Ensure the team is effectively managing all distribution channels, including Brand.com, ALL.com, call center, OTAs, GDS, IDS, and CRO; Partner with Front Office and Operations to maximize upsell opportunities and optimize performance on high-demand and sell-out dates; Lead pricing, positioning, and distribution strategies across all market segments, with input from the Area/Regional Director or EVP of Revenue Management; Work closely with Sales, Marketing, Operations, and Finance to shape and execute an integrated commercial strategy; Provide recommendations to improve the effectiveness of revenue management processes, tools, and decision-making; Lead the annual budgeting and pricing process; Maintain forecast accuracy within +/- 3% for the hotel; Complete other duties as assigned; Develop and execute strategies to maximize rooms revenue and overall hotel profitability through the optimal mix of channels and segments; Identify future business opportunities; Lead the annual rooms revenue budget and business planning process in partnership with the Sales and Marketing team; Achieve established KPIs

Requirements

Extensive experience in forecasting, analyzing results, and conducting budgetary analysis; Strong expertise in sales, revenue management, recruiting, training, and motivating managers; Ability to understand customer requirements and translate them into effective revenue solutions; Excellent organizational, time management, and multitasking skills, with the ability to manage competing priorities in a fast-paced environment; Strong analytical, mathematical, and interpersonal skills; Effective communicator across all levels of an organization, with excellent written and presentation skills in English; Minimum of 3 years of progressive revenue management experience in a full-service property, with a proven record of delivering strong results and innovative solutions; Sound knowledge of revenue management, reservations, sales, marketing, global distribution systems, and hotel financial statements; Proficiency in hotel PMS, CRS, RMS, BI systems, and external tools such as Demand360 and Agency360; Proactive, accountable, and solution-oriented, with strong decision-making skills; Motivated to improve processes, embrace innovation, and leverage AI effectively; Methodical and process-driven, yet flexible and calm in times of tight deadlines; Willing and able to travel

Nice to have

Bachelor's degree from an accredited institution in hospitality management, business management, or a related discipline; Motivated to improve processes, embrace innovation, and leverage AI effectively; Constantly innovating and looking at how things can be done better; Quick learner with a growth mindset, willing to try new approaches; Humble and open to ideas; Embraces Ennismore's values

Benefits

401(k) with company matching; Medical, dental, and vision insurance; Health Savings Account (HSA); Life insurance; Employee Assistance Program (EAP); Paid time off; Employee referral program; Learning opportunities to broaden skillset and development; Opportunity to progress and switch it up as part of a global family of brands; Bonus eligibility; Base salary range of $150,000 ~ $160,000, dependent on experience