Director, Premium Audit

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance. Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make. Under limited supervision, serves as premium audit subject matter expert and strategic leader of the Premium Audit department. Drives departmental transformation and operational excellence through oversight of functional strategy, leadership development, and execution of the new Premium Audit model. Partners with Senior Directors and cross-functional leaders to integrate premium audit strategies with broader organizational objectives while leading the department through its transformation to eliminate backlog and implement next-generation audit capabilities.

Responsibilities

Lead Department Transformation; Departmental Strategy Development; Cross-Functional Collaboration; Industry Leadership; Change Leadership; Multi-Level Management; Performance Management; Organizational Design; Resource Management & Budget Oversight; Vendor & Partnership Oversight; Operational Leadership; Technology & Process Innovation; Quality Assurance & Compliance; Customer Experience Enhancement; Analytics & Insights; Leadership Pipeline Development; Team Development & Capability Building; Training & Development Strategy; Performance Culture; Talent Management

Requirements

Bachelor's degree or equivalent work experience required; 10+ years of premium audit, insurance operations, or related industry experience; 8+ years Workers’ Compensation experience required; 5+ years of progressive leadership experience, with proven ability to lead and scale large, complex organizations; Expert Premium Audit Knowledge: Authority-level understanding of premium audit principles, NCCI systems, state bureau requirements, and regulatory compliance across multiple jurisdictions; Technology Proficiency: Advanced skills in data analytics tools and process automation platforms; Regulatory Expertise: Deep knowledge of workers' compensation regulations, bureau requirements, and compliance standards; Strategic Thinking: Mastery in making final decisions on implementation and ensuring operational effectiveness while translating business segment strategy into functional plans and guiding execution; Team Development: Authority-level coaching of teams and team members to develop new methods and solve complex matters, establishing psychological safety for innovation and growth within the function; Collaboration: Mastery in demonstrating interpersonal awareness, building partnership and cooperation, and achieving cross-functional goals with complex proposals and projects; Communication: Authority-level ability in direct and empathetic communication, effectively presenting complex information to diverse stakeholders and fostering open dialogue; Critical Thinking: Mastery in testing and learning, creativity, and relentless commitment to improvement, anticipating and solving highly complex problems within the functional area; Growth Mindset: Authority-level demonstration of curiosity, tenacity, flexibility, and adaptability while leading by seeking to understand and remaining open to change; Departmental Change Management: Advanced ability to lead functional transformation and manage complex change initiatives within the premium audit area; Process Excellence: Mastery-level skills in process improvement, optimization, and operational design specific to premium audit functions; Financial Management: Strong understanding of departmental budget management, resource allocation, and cost optimization within approved parameters; Customer & Stakeholder Focus: Proven record of enhancing customer experience and stakeholder satisfaction while maintaining operational efficiency and compliance; Complex Problem Solving: Advanced ability to navigate multi-layered challenges within the functional area and develop innovative solutions that support broader business objectives; Executive Communication: Highly advanced oral and written communication skills, including presentations to senior leadership and external partners; Stakeholder Management: Advanced ability to build relationships and influence outcomes across diverse internal and external stakeholders; Negotiation: Advanced persuasion and negotiating skills when working with vendors, partners, and internal teams; Emotional Intelligence: Demonstrated ability to remain calm under pressure, manage difficult conversations, and maintain professional relationships during challenging situations

Nice to have

CPCU; ARe; FLMI; equivalent professional designations

Benefits

Competitive cash compensation; Comprehensive health plans; Generous PTO; Future focused 401k match; Generous parental and caregiver leave; Discretionary bonuses