Director, Product Design

Director-level product design role leading the strategy, design, and delivery of JLL's Purchase to Pay (P2P) platform, spanning vendor management, payables, expenses, and settlements across a global PeopleSoft FSCM 9.2 instance. The role owns design authority for AI and integration initiatives, focusing on AI-enabled process redesign, build-vs-buy decisions, and presenting roadmaps to senior Finance Technology leadership. Reports to the Executive Technology Product Manager (VP-level, Corporate Finance Technologies).

Responsibilities

Support the end-to-end P2P product design strategy from concept through launch and iteration; Direct the design, modification, and evaluation of P2P solutions across the portfolio (billing, accounts receivable, third-party integrations); Partner with Product Owners and Product Support in balancing current-state support with forward design work; Build and maintain a performance framework providing visibility into design quality, process efficiency, and business value delivered; Present strategic roadmaps and investment cases to Finance Technology leadership and P2P Steering Committee; Guide design of core P2P enhancements including contract asset handling, credit note automation, and client onboarding; Identify and prioritize opportunities to streamline Vendor management, invoice and expense processing, and settlement through digitization and automation design, including agentic AI capabilities; Ensure all design decisions support financial close, month-end reporting, and cost assurance requirements across 60+ countries; Design solutions that maintain compliance with regional regulatory requirements and internal controls; Research and propose GenAI use cases across P2P, each backed by a feasibility assessment; Build ROI-based business cases for GenAI and automation initiatives; Make and defend build-vs-buy decisions on AI and automation tooling; Extend agentic workflow design across integration touchpoints; Partner with Enterprise Data & AI teams to assess technical feasibility and ensure alignment with AI governance standards; Apply audit and compliance principles (including SOX) to billing and revenue-related workflows; Maintain design documentation to the standard required for audit and compliance purposes; Design AI/automation solutions that preserve appropriate financial controls and audit trails; Participate in monthly P2P Steering Committee and quarterly CFT Portfolio Review governance forums

Requirements

10+ years of experience in enterprise finance technology with deep Procure-to-Pay domain expertise spanning procurement, accounts payable, supplier management, and/or travel & expense; Deep functional expertise of P2P business processes, controls, and best practices including three-way matching, approval workflows, supplier lifecycle management, and month-end close requirements; Strong understanding of financial close, month-end reporting, and revenue assurance processes in a global, multi-entity environment; Experience contributing to at least one global ERP rollout or large-scale finance transformation program; Excellent communication and stakeholder management skills with demonstrated ability to engage and influence senior finance and technology stakeholders; Proven experience scoping, validating, and deploying AI/ML or automation use cases in finance operations, with ability to provide specific examples of business value delivered

Nice to have

Hands-on experience with Generative AI tools and platforms (e.g., Azure OpenAI, AWS Bedrock, Google Vertex AI, Oracle AI DP/Apex) in an enterprise finance context; Familiarity with agentic workflow frameworks (such as LangChain, AutoGen, or similar orchestration tools); Experience implementing AI solutions subject to financial controls and SOX requirements, with understanding of explainability and audit ability needs; Working knowledge of cloud-based AI/data platform capabilities and enterprise integration patterns; PeopleSoft or Oracle certification/accreditation; Change management or transformation leadership experience, particularly in introducing AI/automation capabilities to finance operations teams

Benefits

401(k) plan with matching company contributions; Comprehensive Medical, Dental & Vision Care; Paid parental leave at 100% of salary; Paid Time Off and Company Holidays; Early access to earned wages through Daily Pay