Director, Product Management – Conversational Intelligence

This leader will own product strategy and execution across conversation intelligence, voice, meeting intelligence, and dialing. The mission is to transform every customer conversation into agentic action: coaching reps in the moment, accelerating deals, and giving leaders a clear, data-driven view of where to invest their time and how to improve their team performance and sales strategy. This role sits at the intersection of AI and data, voice and video, to deliver real-time coaching and actions. It requires a sharp point of view on both seller and sales leadership personas, and a track record of building product that changes how teams work, not just how they report.

Responsibilities

Define and own the product strategy for meeting intelligence, conversation intelligence, voice, and dialing; Deliver AI-native experiences and workflows, building on the latest model and technology advancements; Ship AI and ML features with world-class engineering, data science, and design teams that turn conversations into agentic actions; Lead discovery and roadmap sessions with key prospects and customers; Lead and develop a team of accomplished product managers, driving strategy across multiple scrum teams, enabling high performance, and championing strong processes and best practices; Partner with product marketing to build enablement and positioning, thought leadership on agentic execution for go-to-market teams; Build deep understanding of customer feedback and product stickiness to inform prioritization and long-term bets

Requirements

8+ years building great software with ownership of prioritization, trade-offs, and timelines; 2+ years managing product teams; Proven ability to define long-term strategy while driving near-term product impact in fast-paced, entrepreneurial environments; Deep understanding of customer needs with strong drive to solve hard problems and demonstrated technical credibility with engineering teams; Strong cross-functional collaboration, influence, and communication skills with the ability to create clarity in complex, ambiguous domains; Bachelor's degree required; Prior B2B SaaS product experience

Nice to have

Experience building conversation intelligence, voice, or dialing products preferred, including familiarity with VoIP and telephony infrastructure, speech-to-text and NLP pipelines, real-time audio and video processing; MBA or related graduate degree preferred

Benefits

Flexible time off; 401k to help you save for the future; Generous medical, dental, and vision coverage for full-time employees and their dependents; A parental leave program that includes options for a paid night nurse, and a gradual return to work; Infertility/assisted reproductive services benefit; Employee referral bonuses; Snacks and beverages in the Office, along with fun events to celebrate; Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military