Director, Project Manager

The Senior Project Manager is a critical leader at the intersection of account ownership and account production for key client accounts and projects across Highwire. You will serve as the driving force behind marketing, creative, content, and other integrated deliverables, acting as the primary internal lead for day-to-day activity related to project execution. In this role, you collaborate with account leads and specialist stakeholders to establish delivery frameworks that strengthen client relationships and ensure project success. While you serve as an internal lead, this role is also client-facing where you’ll be responsible for supporting the overall communication of timelines, project risks, and specific tactical requirements that our teams need from clients to be successful. You are responsible for complex project planning, staffing, and deadline management, ensuring every team is adequately resourced and aligned with client expectations. By looking around corners and collaborating with leads on contingencies, you provide the stability and foresight necessary to navigate high-visibility projects.

Responsibilities

Manage the intersection of account ownership and production to ensure seamless delivery; Act as owner for timelines and brief needs, maintaining strong trust through consistent communication; Support overall communication of timelines, project risks, and specific tactical requirements; Articulate strategic plans and consult with clients and internal leads; Ensure deliverables meet client goals, company standards, and quality requirements; Contribute to development of templated processes including project kickoffs, scoping, resourcing, and contract management; Support streamlining creative workflows and refining handoff process; Take ownership of project staffing and act as gatekeeper of team priorities; Implement consistent project management processes across multiple concurrent workstreams; Lead operational execution and manage scope change requests; Manage project-specific budgets, develop detailed Statements of Work (SOWs), and navigate budget-setting process; Prepare and present project status reports, budget updates, and comprehensive retrospectives; Ensure project-specific impacts and coordination are based strictly on client goals and agreed-upon scope

Requirements

7+ years of project management experience in an agency environment; proven track record of leading multiple concurrent, complex, and highly visible projects; deep experience running diverse project types including digital marketing, creative and content deliverables; ability to think on your toes and find resourceful solutions to problems without heavy oversight; ability to develop new execution processes aligned to best practices in areas where they may not already exist; Bachelor’s degree in a related field (or equivalent experience); exceptional ability to coordinate across functions and practices to deliver effective content marketing strategies that meet client business objectives; ability to prioritize tasks and manage workflows across multiple time-zones; excellent communication, presentation, and negotiation skills

Nice to have

Project Management Professional (PMP) certification; CAPM certification

Benefits

Competitive salary with merit-based opportunities for growth; Flexible hybrid work model; Generous vacation policy including extended summer and winter breaks; Early log-off on Fridays through Empower Hours program; 401(k) plan with employer matching; Comprehensive medical, dental, and vision coverage plus FSA options; Paid parental leave benefits; Commuter benefits; Annual Growth Mindset stipend; Monthly technology reimbursement; Wellness benefit program; 501c3 donation matching program; Mentorship and ongoing professional development opportunities; Monthly recognition and team celebrations; Employee referral and new business referral bonuses; Quarterly Highwire events and team gatherings; Dog-friendly office environment; Supportive, inclusive, and collaborative workplace