Director, Solutions Engineering

The Director of Solutions Engineering leads technical sales execution across multiple sales domains, ensuring effective coverage, consistent field practices, and alignment with regional growth priorities. The role partners with Regional Vice Presidents (RVPs) and sales leaders to drive sales, turn company strategy into territory plans, allocate resources, strengthen pipeline quality, and improve customer outcomes. The Director develops a high-performing team, reinforces technical and architectural standards, improves field processes to increase efficiency and support rapid scale, and leads technical engagement for strategic regional opportunities and escalations. By maintaining current portfolio expertise and monitoring customer, competitive, and market trends, the Director provides practical field insights to senior leadership and cross-functional teams.

Responsibilities

Partner with business leaders to develop and lead the Solutions Engineers assigned to your charter, ensuring execution is aligned with the overall Solutions Engineering process; Implement solutions engineering operating standards within assigned domains consistent with company direction and sales priorities; Be accountable for defined Solutions Engineering performance, customer outcomes, impact on pipeline quality, and technical sales effectiveness; Establish regional priorities, workforce plans, resource allocation strategies, and operating objectives; Recruit, develop, coach, and retain a high-performing team of Solution Engineers, establishing clear expectations, operating rhythms, and performance standards; Participate in annual planning and strategic goal setting for the Solutions Engineering function; Apply and reinforce established discovery, qualification, solution design, architecture, proposal, and engagement standards while promoting cross-territory collaboration, approved solution patterns, and consistent customer experiences; Lead technical engagement for strategic regional accounts, complex opportunities, partner pursuits, and customer escalations; Maintain current expertise across Flexential's portfolio, adjacent technologies, partner capabilities, and relevant solution architectures, and deliver field enablement using established company messaging, guidance, and methods; Represent Flexential at selected industry and market events, build relationships with customers, partners, peers, and industry contacts, and monitor customer priorities, competitor activity, technology trends, regulatory developments, and regional demand signals; Provide structured field intelligence and recommendations to senior Solutions Engineering leadership and appropriate Sales, Product, Marketing, and partner stakeholders, and execute approved changes within assigned domains; Track and report established operating metrics, identify process bottlenecks, and help shape and implement improvements to workflows, tools, handoffs, and operating practices; Perform other duties as required and assigned

Requirements

Bachelor's degree or equivalent combination of education and relevant experience preferred; 10+ years of relevant technology, solution engineering, technical sales, or customer-facing architecture experience, including leadership responsibility; Demonstrated success leading Solution Engineering teams across multiple markets or territories and partnering effectively with regional sales executives; Proven ability to prioritize resources and maintain consistent execution across multiple RVP territories within an established organizational strategy and operating model; Strong business acumen with the ability to connect technical solutions to customer outcomes, territory execution, pipeline development, and regional revenue growth; Broad experience across multiple technology environments and the ability to maintain working expertise in Flexential's portfolio and approved solution approaches; Demonstrated industry involvement and the ability to represent Flexential credibly with customers, partners, professional associations, and regional market communities; Ability to interpret relevant market, customer, competitor, technology, and regulatory signals and communicate practical field insights and recommendations to senior leadership; Excellent communication, presentation, writing, coaching, and stakeholder-management skills, including effective engagement with customer executives and regional sales leadership; Demonstrated ability to identify operational inefficiencies, improve repeatable processes, and implement practical changes that support rapid growth and scale; Demonstrated urgency, sound judgment, accountability, collaboration, and a positive, solutions-oriented approach; Ability and willingness to travel up to 25% throughout assigned territories and to relevant customer, partner, and industry events; Other training and experience may be substituted for the job requirements at the discretion of the manager

Benefits

Medical, Telehealth, Dental and Vision; 401(k); Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA); Life and AD&D; Short Term and Long-Term disability; Flex Paid Time Off (PTO); Leave of Absence; Employee Assistance Program; Wellness Program; Rewards and Recognition Program; Commission eligibility (expected annual commission target of $65,000 based on achievement of targets and other performance indicators)