Director, Systems Support and Training

Anduril Industries is a defense technology company transforming U.S. and allied military capabilities with advanced technology, including its Lattice OS AI-powered operating system. The Production Technology (ProdTech) team enables Anduril's end-to-end production processes through technology, drives adoption and adherence, and determines the roadmap of the production enterprise systems. This Director role leads the support, training, and change management for these systems across the production organization.

Responsibilities

Build, lead, and mentor a high-performing team responsible for the training and adoption of new systems; Foster cross-functional collaboration across engineering teams; Promote a culture of innovation, accountability, and continuous improvement; Manage budgets, resources, and staffing; Establish and own the end-to-end support model (Tier 1/2/3 escalation paths, triage workflows, on-call rotations) for mission-critical enterprise systems; Define and track operational SLAs (First Response Time, Time to Resolution, System Availability); Build feedback loops with core Engineering and Product teams, translating frontline tickets and system bugs into prioritized roadmap features; Architect role-based training programs and certifications for shop-floor operators, manufacturing engineers, and supply chain teams; Design and execute change management plans for new system rollouts, migrations, and major software releases; Implement modern learning tools, digital adoption platforms, and dynamic documentation; Partner with Factory Operations, Quality, Central IT, and Software Engineering to align tooling with operational workflows; Serve as the executive escalation point for production-blocking software issues

Requirements

5+ years in software, systems, or manufacturing engineering, including 3+ years leading engineering teams, with experience managing managers or a clear readiness to; Demonstrated ownership of enterprise production systems at scale (MES, ERP, MRP, WMS, PLM, or equivalent), including the integration layer between them; Strong systems architecture judgment: data modeling, systems of record vs. application layer, integration patterns; Direct experience delivering software into a live manufacturing environment, with accountability for it after go-live; Track record of operating across functional boundaries (manufacturing, supply chain, planning) and being trusted by central IT / platform engineering counterparts; Able to hold a technical position under pressure from senior stakeholders, and to change it when the argument is better

Nice to have

Experience standing up or scaling an internal engineering function inside a manufacturing or industrial company (hiring, leveling, building the technical bar from scratch); Hands-on background with Oracle ERP and modern application/platform stacks built above it; Experience with platform models: exposing APIs and extension surfaces to internal builders, and the governance that goes with it (certification, support tiers, deprecation); Applied automation, ML, or agent-based workflow experience in an operational setting, including identity and auditability questions; High-rate or high-mix manufacturing, defense production, or regulated environments

Benefits

Comprehensive, competitive benefits package (available at little to no cost to employees) covering health, recovery, and more; Highly competitive equity grants included in the majority of full-time offers