Director, Technical Accounting

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

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ServiceNow is seeking a Director, Technical Accounting to lead our Technical Accounting team in our next phase of growth. This is a high-profile position that will play a critical role in addressing a wide variety of complex technical accounting matters, lead purchase accounting for an active M&A pipeline, and other related topics. You will collaborate closely with stakeholders throughout the Company to ensure the successful execution of key initiatives within the Finance organization. This role will report to the Sr. Director, Technical Accounting and M&A, who has responsibility for all technical accounting matters and leads Finance’s M&A process from diligence through integration.

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For positions in this location, we offer a base pay of $184,100 - $287,650 , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Responsibilities

Research and document the Company’s technical accounting issues, present and resolve the Company’s positions for critical accounting issues with internal leadership and external auditors; Monitor, assess, and implement new accounting pronouncements applicable to the Company and partner with stakeholders to analyze the impact; Key stakeholder throughout the M&A process starting from pre-letter of intent review, leading financial diligence, purchase accounting, and valuation, and supporting post-close accounting integration; Subject-matter expert for certain technical accounting areas, such as business combinations, investment accounting, goodwill and intangible asset impairment testing, accounting for share-based compensation programs, revenue accounting matters (e.g., payments to a customer, gross versus net), and hedge accounting, amongst a variety of other complex accounting areas; Review draft SEC disclosures on relevant technical accounting topics; Lead quarterly and year-end close process for technical accounting matters, including review of journal entries, reconciliations, and SEC disclosures and support, with delegation of routine items to team members; Lead the development of and provide growth opportunities to the existing technical accounting team; Be a trusted business partner and advisor to various stakeholders within Accounting, Finance, Legal, Corporate Development, and other cross-functional teams; Take initiative for process improvements to scale and optimize the technical accounting process, including the implementation of AI initiatives; Design, implement, and maintain effective global accounting policies, processes, procedures, and internal controls; Serve as primary technical accounting liaison to external auditors, including leading resolution of complex accounting matters; Take a leadership role in special projects and workflow process improvements; Involvement in the SEC reporting process to help ensure the financial statements are in compliance with US GAAP

Requirements

Total experience of minimum 12 years with a minimum of 5 years of Big Four public accounting experience; BS/BA degree in Finance or Accounting and active CPA license is required; Sr. Manager role in a Big Four public accounting firm and/or Director, Technical Accounting at a public company; Positive, service-oriented attitude, highly motivated to learn and to make an impact within the organization; Experience leading a team and being a mentor to high-performing individuals; Strong technical accounting background with a knowledge of US GAAP, SEC reporting standards, and SOX 404, as well as experience with technical research; Excellent verbal/written communication and presentation skills; Relationship builder across all levels of the organization; Demonstrated ability to influence cross-functional stakeholders (Finance, Legal, Corporate Development) on technical accounting positions without direct authority; Strong organizational skills to manage numerous workstreams at once and complete work timely; Self-starter and a great team member; Proactive approach to identifying root causes and implementing durable solutions, including escalation when appropriate; Ability to be flexible and work analytically in a dynamic environment; Meticulous and superior attention to detail; Strong Excel knowledge; Familiarity with emerging AI tools for accounting automation is valued; Experience with SAP or other large ERP systems is a plus