Dispatcher

The Dispatcher is responsible for the daily dispatching and planning for the LNA private fleet and third-party carriers.

Responsibilities

Ensures that the company fleet operates within all Department of Transportation (DOT) and company guidelines; Present a commitment to quality, service and safety, while always upholding Lhoist core values; Performs dispatching activities, including daily load planning and scheduling for the private fleet and third-party carriers; Works with the Fleet Manager regarding driver availability, drivers’ hours of service, and equipment availability; Data entry for customer order creation and intracompany orders; Works with the supply chain & logistics manager on sourcing and product distribution; Interacts with internal and external customers, along with third party carriers; Proactively settles issues before they impact the customer by using logical and creative problem solving; Confirms orders for the following day by calling and/or emailing customers; Involved in total quality process and continuous improvement of customer confidence by knowing the customer’s demands for sizing, quality, and quantity in relationship to inventory; Must show a customer centric mentality, with a spirit of service approach on a daily basis; Other duties as assigned

Requirements

High School Diploma, GED Equivalent; 3-5 years of dispatching and customer service experience; Working knowledge of DOT regulations, OSHA requirements, and fleet equipment; Excellent verbal and written communication skills; Current computer skills in Microsoft applications, SAP, and search engine online programs; Excellent problem-solving skills; Behavioral competencies include tolerance for stress, practical learning, adaptability, multi-tasking, teamwork, planning, and organizing; Extremely dependable; Ability to work Monday – Friday 7am – 4pm; Able to be on call after hours (occasional evenings and 1 -2 weekends per month); Ability to consistently lift over 15 pounds as needed

Nice to have

SAP experience; experience with e-logs & GPS tracking

Benefits

Comprehensive medical, dental, vision, life, and disability insurance; paid vacation and sick time; 401(k) Retirement Savings Plan with a generous Employer Match as well as a Supplemental Contribution based on Years of Service; educational assistance