Dispatcher

With over 150 years of experience, and headquartered in Southern CA, CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting. CoolSys serves customers in the retail, commercial, food service, educational, healthcare, and industrial markets.

Responsibilities

Assign and dispatch technicians; Work with Service Managers to address open calls; Respond to inquiries; Create and distribute required reporting; Maintain proactive communication with customers regarding missed SLAs; Review all incomplete calls daily; Maintain entry and verify nightly "on call" crew; Work with Service Managers to ensure preventative maintenance is completed on schedule; Understand the geography of the market and understand the technicians

Requirements

High school diploma/GED; At least 2 years of dispatching experience; Strong computer (Excel/Outlook) skills; Ability to handle multiple tasks concurrently; Stay calm under pressure; Able to actively listen and demonstrate empathy; Highly organized and strong attention to detail; Excellent verbal and written communication skills; Strong sense of urgency; "Can do" attitude and demonstrated commitment to get the job done; Reliable and dependable; Friendly and helpful demeanor

Nice to have

HVAC/R experience

Benefits

Medical, Dental, Vision and Prescription coverage; Paid vacation and holidays; 401(K); Life insurance, AD&D and long-term disability; Tuition reimbursement; Opportunities available nationwide; Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more; Pet Insurance; Legal Plan, and ID Theft Protection