District Manager | NYC

As an Operations Manager at Blank Street, you are the ultimate leader of an entire area of 5+ stores and the General Managers who lead them.

Responsibilities

Coach GMs to build systems, behaviors and processes that keep hospitality standards high every shift; Check standards across your area through regular store visits and data, and hold GMs accountable for closing gaps; Take an active role in turning around struggling stores and launching new stores in your area; Take quarterly sales forecasts from HQ, translate them store by store and communicate them to GMs; Set labor targets a quarter out, including headcount and transfers between stores, and coach GMs to build rotas; Help GMs calibrate inventory to forecast demand and set guardrails against overstocking and shortages; Develop GMs through training pathways, regular 1:1s and direct feedback; Calibrate hiring and promotion decisions across your area and set quarterly succession targets from barista to GM; Build an area-wide culture where stores share what works and back each other; Master stores' KPIs and P&L and set clear area priorities every week and quarter; Work with each GM to build a store plan and track its execution; Roll out new initiatives across your area, from menu launches to tech tools, including training and adoption tracking; Report to the Director of Operations and work with the Field Leadership team

Requirements

5+ years of leadership experience in hospitality, retail, or another fast-growing consumer business; Experience leading multiple locations (3-10) and developing the managers who run them; Passionate about hospitality and setting the bar high in every store; Commercial thinker with strong operational and financial judgment, able to read P&L and KPI dashboards; People leader who has developed managers, hires an A* team, coaches, makes decisions and leads through change; Strategic planner who can plan a quarter ahead and turn priorities into actionable plans; Excellent communicator, sharp in writing (Slack, Notion, email) and confident in speech; Able to travel regularly between stores within your market; Available 50 hours per week, 5 days, and must be available to work 2 peak days (usually Friday, Saturday, Sunday)

Benefits

$90,000 - $120,000 annual base salary; 15 days of paid annual leave (on top of company-observed holidays and sick time); Three health plan options, with full coverage available for two employee-only tiers; Commuter benefits; Parental leave; Bereavement leave; Exclusive access to the Regulars program (free coffee, matcha and more); Regular social outings with the team; Free Blank Street swag; Competitive total rewards package, which may include benefits, paid time off, and other perks