Division Operations Consultant

Under general supervision, specialized knowledge and skills obtained through experience and/or formal training to serve as a key operational support partner and issue-resolution resource for branch offices, financial advisors, and division management. Researches, troubleshoots, and resolves complex escalated matters associated with client accounts, operational processes, technology, registrations, and branch administration. Acts as a liaison between home office departments and branches, provides proactive communication and education, recommend practical solutions, and ensures matters are managed through resolution in accordance with company policies and service standards.

Responsibilities

Acts as liaison between home office departments and branch offices to research and resolve escalated issues regarding clients' accounts; Maintains strong relationships with key business partners; Coordinates external due diligence/vendor management process and internal audit requests; Addresses inquiries pertaining to operational policies and procedures; Supports initiatives, special projects, or division priorities; Assists with education of team members regarding products and technology resources; Maintains records of incoming calls, resolutions, and follow-up contacts; Assists with onboarding process for new financial advisors; Develops and implements new programs to provide improved service to branches; Assists in implementation of strategies and campaigns for growth and efficiency of financial advisors; Serves as main point of contact for firm initiatives, changes, or unexpected events

Requirements

Five (5) years of experience in the financial services industry or equivalent combination of experience, education, and/or training as approved by Human Resources; SIE required provided that an exemption or grandfathering cannot be applied; Series 7 License or ability to obtain within nine (9) months, depending on assigned functional area; Knowledge of basic office and branch practices, procedures and methods; Knowledge of account types and industry operations in general; Knowledge of back office systems; Organizational and time management skills; Operating standard office equipment and using required software applications; Detail orientation; Ability to provide high level customer service; Ability to establish and maintain effective working relationships; Ability to organize, manage and track multiple detailed tasks; Effective oral and written communication skills; Ability to work under stress and pressure; Ability to handle de-escalation in high volume circumstances; Ability to multi-task

Nice to have

Bachelor's degree; related service experience in the financial services industry

Benefits

Medical; dental; vision; life insurance; critical illness insurance; accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); parental leave