Doll Hair Stylist (Part-Time)

The Experience Associate (Doll Hair Stylist) creates memorable experiences for American Girl guests and their families by delivering engaging, personalized doll salon services. This role combines doll hairstyling expertise, product knowledge, and exceptional guest service to support guest satisfaction and sales opportunities. Through collaboration, attention to quality and safety standards, and support of daily salon operations, the Experience Associate contributes to the overall success of the American Girl retail experience.

Responsibilities

Deliver exceptional guest service by proactively engaging guests, understanding their needs, and creating welcoming, memorable experiences; Perform doll hairstyling services according to company standards, demonstrating proper doll hair and skin care techniques; Perform ear piercing services for girls and dolls upon completion of required training and certification, following established procedures, completing required documentation, and communicating aftercare instructions; Recommend salon services, complementary products, and current promotions by sharing product knowledge and supporting sales; Support daily salon operations by checking guests in for scheduled services, accurately processing transactions at checkout, maintaining an organized and well-stocked service area, and communicating inventory replenishment needs to management; Participate in salon events, hairstyling demonstrations, Doll Hair and Manicure Day activities, and private birthday parties; Collaborate with team members to maintain a positive work environment, assist with training new associates, and support other areas of the store based on business needs

Requirements

Demonstrated growth mindset, staying curious and continuously learning, embracing challenges, and improving themselves; Ability to learn and perform doll hairstyling techniques while maintaining American Girl's service and quality standards; Strong guest service and interpersonal skills, with the ability to engage positively with children and families; Ability and willingness to perform girl ear piercing services following required training, certification, and established procedures; Ability to communicate product knowledge, explain salon services, and recommend complementary products to guests; Strong teamwork and collaboration skills, including the ability to support the training of new associates; Organizational skills and attention to detail to maintain salon supplies, inventory, and service areas; Flexibility to adapt to changing business needs and support multiple areas of the retail store; Ability to work a flexible retail schedule, including days, evenings, weekends and holidays

Nice to have

Previous sales experience in specialty retail or a customer-focused service environment; Experience styling hair, particularly doll hair; Experience working with children

Benefits

Competitive total pay programs; comprehensive benefits; resources to help empower a culture where every employee can reach their full potential