Donor Database Manager

DREAM seeks a Donor Database Manager to join its Advancement team. Reporting to the Senior Director of Advancement Operations, this individual contributor serves as the primary owner and subject-matter expert for DREAM's donor database, fundraising technology, and data operations, ensuring systems and data effectively support fundraising strategy and growth. Working closely with the Operations and Supporter Engagement Team, frontline fundraisers, Finance, Communications, and IT, this role administers and optimizes Salesforce, oversees gift and revenue operations, develops reporting and analytics, and identifies opportunities to leverage automation and AI-enabled solutions to improve data quality, decision-making, and operational efficiency.

Responsibilities

Serve as the primary administrator and functional owner of Salesforce for Advancement; Manage Salesforce configuration, user access, campaigns, reports, dashboards, workflows, and integrations with third-party fundraising platforms; Oversee data management and quality, including imports/exports, deduplication, record maintenance, data standards, governance, and recurring quality controls; Monitor database health, security, system performance, and documentation, partnering with IT and vendors; Serve as the primary point of contact for Advancement Salesforce and donor database support; Train and onboard staff on Salesforce, fundraising technology, data standards, and best practices; Oversee gift and pledge processing workflows and data standards; Lead revenue reconciliation and quality-control processes across Salesforce, fundraising platforms, events, and Finance records; Partner with Finance on audit support, outstanding gifts, in-kind contributions, year-end processes, and allocation changes; Support fundraising events and campaigns through campaign setup, donor and attendee data management, post-event imports, revenue reconciliation, and closeout; Design and maintain dashboards, reports, and analytical tools providing visibility into fundraising revenue, pipeline, campaigns, events, donor engagement, and progress toward goals; Manage recurring Advancement reporting, including pipeline, phase, year-over-year, team, and leadership reporting; Analyze fundraising and operational performance, identify trends and data gaps, and surface actionable insights; Serve as the functional lead for Advancement's fundraising technology ecosystem; Identify and implement opportunities to streamline Advancement processes through Salesforce automation, integrations, AI-enabled tools, and scalable workflows; Additional duties as assigned

Requirements

Bachelor's degree required; Three to five years of experience administering Salesforce or a comparable fundraising CRM, preferably within nonprofit development, advancement services, or fundraising operations; Demonstrated experience with CRM administration, including data management, reporting, user access, workflows, integrations, and data quality; Strong analytical, project management, and problem-solving skills, with the ability to translate complex business needs into scalable data and technology solutions; Exceptional attention to detail, commitment to data integrity, and ability to manage multiple priorities independently while collaborating effectively across departments; A proactive, service-oriented mindset and strong commitment to DREAM's mission and values

Nice to have

Experience with gift processing, fundraising revenue operations, reconciliation, or donor data management strongly preferred; Experience leveraging automation, AI-enabled tools, or emerging technology to improve business processes strongly preferred, with demonstrated curiosity and ability to learn new technologies

Benefits

Flexible medical health plans, subsidizing the majority of costs for the employee, their spouse/domestic partner and children; Choice among a variety of medical plans; Dental and vision plans; Disability benefits; Life insurance; Up to 12 weeks fully paid Parental Leave; Flexible spending account options; Pre-tax commuter benefits (parking and transit); Fitness and entertainment discounts; Employee assistance program (EAP); 403(b) retirement plan with employer matching up to 4% after one year of employment; Access to a professional development fund; Referral bonuses; Potential annual performance-based salary increase