Donor Relationship Specialist

The Donor Relationship Specialist is responsible for building and maintaining relationships with mid-level YouVersion donors, a high-volume, high-potential donor segment that requires consistent, personal engagement at scale. They make every donor feel known and thanked, show them the real impact of their giving, and notice when someone is ready for a deeper relationship, guiding them toward their best next step.

Responsibilities

Maintain consistent, personalized contact with an assigned portfolio of mid-level donors; Send timely, warm gift acknowledgments, gratitude, and impact communications; Respond promptly and personally to donor inquiries and requests (manage generosity inbox); Recognize donor milestones such as giving anniversaries, birthdays, and cumulative giving thresholds; Recommend and support the handoff of qualifying donors to the Donor Relationship Manager; Develop and execute a stewardship plan for the assigned portfolio, including calls, notes, and event invitations; Support giving-tier upgrade campaigns and asks within the mid-level segment; Coordinate with the Director of Donor Relations and other team members on shared donor communications, events, and campaigns; Maintain donor records to ensure all are current and accurate in the CRM; Identify and act on opportunities to deepen donor engagement (event attendance, volunteer involvement, storytelling touch points); Monitor giving patterns to flag donors at risk of lapsing and proactively re-engage them; Track and report on portfolio-level metrics including retention rate, upgrade rate, and acknowledgment turnaround time; Partner with the team to invite mid-level donors into deeper giving, grounded in what they care about and the impact they've already made

Requirements

Excellent verbal, written, and interpersonal communication skills; Strong relational skills with the ability to build authentic, long-term partnerships; Ability to self-motivate, make independent decisions, and solve problems with innovation; Extremely effective at multi-tasking and time management to meet strict deadlines while remaining flexible and open to change; Ability to cultivate and maintain meaningful donor relationships through personalized communication, consistent engagement, and thoughtful stewardship; High school diploma or GED; 0–3 years of experience in donor relations, relationship management, or a related field

Benefits

Paid parental leave, including maternity, paternity, and adoption leave; Generous employer-paid leave for the use of vacation, sick time, and other qualifying reasons; Medical, Dental, and Vision insurance; Life insurance policy provided for all staff members at 2x annual salary at no cost, with additional coverage available to purchase; Short-Term and Long-Term disability covered at 100% for full-time qualified staff members; Comprehensive wellness and mental health benefits; Generous 401(k) retirement plan with up to 12.5% contributed in the first year (employee contribution, employer match, and employer discretionary contribution), increasing with years on staff; $160 annually in development dollars for professional growth; Casual dress and work environment