Driver's License Field Examiner

The Wyoming Department of Transportation is seeking a Driver License Field Examiner to join our team in Cheyenne, Wyoming. This is a public-facing, customer service-focused role where you'll assist individuals by issuing ID cards, driver licenses, and commercial driver licenses, as well as administering written and road tests. You'll play a key role in helping customers navigate the licensing process while ensuring public safety. Working in Cheyenne, Wyoming offers the best of both professional opportunity and quality of life. As the state capital, it provides stable careers, meaningful impact, and leadership opportunities, especially within state government, while maintaining a strong sense of community. With affordable living, short commutes, and easy access to outdoor recreation, Cheyenne allows you to build a rewarding career without sacrificing balance.

Responsibilities

Provides service to and interacts with the general public in professional and courteous manner, even during stressful and difficult situations; answers general questions pertaining to applications for various types of driver licenses and identification cards, questions pertaining to traffic laws, driver license, commercial driver license, and traffic laws, driver education, insurance requirements and organ donation; Receives, reviews and issues all types of licenses, permit, identification card, disabled placards and concealed firearms permit applications, revisions, and renewals; Determines applicants’ eligibility for licensing by making inquiries and properly interpreting responses received through the state and national computer information systems; Screens applicant's physical, mental and visual abilities to safely operate motor vehicles per state and federal law; Administers computer-assisted written and vision tests, or other tests to applicants; Schedules applicants for driving skills tests; Administers driving skills test examinations; Performs vehicle inspections prior to driving skills testing; Advises applicants of suspensions, cancellations and revocations, and advises how to reinstate their driving privileges; Accurately enters, processes, tracks, and reviews driver license and permit, identification card, disabled placard and concealed firearms permit data into appropriate computer applications, databases, and systems; operates signature and photo capture devices; Collects appropriate fees for services and prepares receipts; ensures and accepts accountability per state policy that monies received balance with receipts issued; Researches and communicates information related to license and permit requirements to the general public, agency staff, law enforcement, courts, other states, and government and elected officials; answers questions and explains licensing and permit requirements; accurately interprets driving record data, and supplies information regarding license and permit processing, policies, and procedures

Requirements

Associate's Degree (typically in Business); 0-2 years of progressive work experience (typically in business) OR 2-4 years of progressive work experience (typically in Business); Travel is required to various WYDOT locations; Applicants must pass an FBI fingerprint check; Successful applicant will be subjected to a thorough background investigation; The Wyoming Department of Transportation is a Drug-Free Workplace; A valid Driver License is required for position

Nice to have

Knowledge of Driver Services operations manual, rules and regulations; Knowledge of pertinent federal policies and procedures, as well as state statutes; Knowledge of the Driver License Information System; Knowledge of detecting fraudulent documents

Benefits

$2,000 Hiring Bonus; Comprehensive health, dental, and vision insurance; Paid vacation, sick leave, FMLA, and holidays; Retirement - Pension and 457B plans; Meaningful work that makes a difference for Wyoming communities; Travel expenses are reimbursed according to state policy