Drone Dock Field Technician

Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. As a Drone Dock Field Technician, you'll travel across the U.S. to troubleshoot, repair, and maintain the intelligent docking stations that charge, protect, and launch Skydio drones for first responders, utilities, and critical infrastructure customers. FSTs report into the Customer Support Operation Team and work with other internal teams to diagnose issues on-site, perform preventative maintenance, replace hardware components, and restore systems to operational conditions.

Responsibilities

Travel across the U.S. to troubleshoot, repair, and maintain intelligent docking stations that charge, protect, and launch Skydio drones; Diagnose issues on-site, perform preventative maintenance, replace hardware components, and restore systems to operational conditions; Visit customers for break/fix or preventative maintenance as scheduled by the Field Service Coordinator; Perform necessary repairs and/or inspections and respond to unexpected challenges with the goal of minimizing downtime and ensuring sustainable resolution; Confirm the service appointment was completed to the customer's satisfaction and all materials are accounted for and returned to the appropriate depots; Update cases and work orders with detailed documentation of work completed; Share feedback with product and manufacturing teams to improve future product reliability and ease of repair; Operate independently while maintaining strong communication with internal support teams; Conduct all work safely in a variety of field conditions

Requirements

Based in the east coast; Experience in field service or related disciplines; Inquisitiveness that drives learning and situational assessment helpful to identify possible location-specific causes of product failures; Experience in mechanical, electronic, and network troubleshooting; Experience working with Atlassian Jira and Salesforce or equivalent ticketing and customer relationship management systems; Familiarity with cloud applications; Ability to travel up to 90% of the time; Able & willing to acquire FAA Part 107 certificate; A passion for flying and things that fly; Ability to utilize situational awareness and process/procedure documentation to consistently deliver high-quality outcomes efficiently; Knowledge of cloud connected devices and troubleshooting network connectivity issues; Superb communication skills, both written and verbal, and the ability to project customer empathy and build confidence in your ability to quickly resolve issues; Demonstrated excellent mechanical aptitudes required to repair complex and delicate components; Work directly with customers through proactive, metrics based engagement; Comfortable working in outdoor environments and working at height; Ability to rent a car; 2+ years experience in field service or related disciplines; Valid Drivers License and 3 years of Clean Driving Record; Must be able to lift 50lbs, climb ladders; Practical commitment to personal safety and use of PPE and task-related safety equipment at all time

Nice to have

Familiarity with robotic systems is a plus; Experience in areas such as UAS operations / piloting, Mapping, Surveying, or Photogrammetry; Utilities or Public Safety industries work experience; Certifications in related fields/skills; Veterans with relevant experience are encouraged to apply

Benefits

Competitive base salaries; Equity in the form of stock options; Comprehensive benefits packages; Group health insurance; Paid vacation time; Sick leave; Holiday pay; 401K savings plan; Business-related travel expenses covered or reimbursed, including airfare, lodging, ground transportation, and approved meals; Relocation assistance may be provided for eligible roles