Duty Manager

Managing day to day operations of the Front Office department. Delivery of excellent guest service by coordinating the link between hotel and guests and hotel operations. Analysing customer feedback and making recommendations to leadership to enhance hotel services and offers. Maintaining guest database in Opera Cloud. Ensuring safety and security of guests and employees. Maintaining strict security procedures with credit and cash transactions, accounting procedures, room keys and guest confidentiality. Flexibility on working weekends and public holidays is required.

Responsibilities

Managing day to day operations of the Front Office department and helping the Front Office Manager run an operationally smooth department; Delivering excellent guest service by coordinating the link between hotel and guests and hotel operations; Analysing customer feedback and making recommendations to the leadership team to develop actions and working methods to enhance hotel services and offers; Maintaining guest database by updating Opera Cloud guest profiles with all necessary information relevant to the guests' stay, with VIP level updated in accordance with hotel link; Ensuring the safety and security of hotel guests and employees; Maintaining strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality

Requirements

Flexibility on working weekends and public holidays