E-Commerce Coordinator - Full Time

The Ecommerce Coordinator supports the day-to-day execution of Biltmore's ecommerce business under the direction of the Ecommerce Manager and the ecommerce leadership team. This position coordinates assigned ecommerce work, maintains accurate and engaging Shopify and other online content, and supports product launches, online merchandising, promotions, and order-related processes.

Responsibilities

Coordinate assigned ecommerce projects and tasks, tracking deliverables, deadlines, and approvals with the Marketing team; Support online product launches by gathering and entering product information, images, pricing, and inventory information; Create, update, and quality-check Shopify products and variants; Maintain accurate product categorization and tagging; Update and maintain Shopify storefront content, banners, landing pages, and redirects; Support the ecommerce launch and promotion calendar; Coordinate creative and product photography requests; Set up and test ecommerce promotions and discounts; Support staff-created Shopify draft orders; Follow established wine and alcohol procedures related to product setup, shipping, age verification, and order processing; Complete assigned work in Shopify Plus and connected ecommerce applications; Assist with product and inventory information across connected systems; Conduct pre- and post-launch quality checks; Assist with ecommerce reporting; Coordinate product-review moderation and response routing; Participate in cross-functional planning and status meetings; Partner with Retail Merchandisers, Fulfillment, and Guest Services; Maintain organized project documentation and departmental records; Follow established Biltmore brand, privacy, quality-control, guest-service, and operational procedures; Provide general assistance and support for leadership, the department, and the company; Perform other related duties and projects as assigned

Requirements

Two- or four-year degree in marketing, business, communications, ecommerce, or a related field preferred; equivalent education and experience will be considered; One to two years of experience in ecommerce, digital merchandising, retail, marketing, customer service, project coordination, or a related field preferred; Experience using an ecommerce platform or content management system to maintain product or website content preferred; Ability to learn and consistently follow established procedures for product data, promotions, draft orders, ecommerce operations, and alcohol-commerce requirements; Strong organizational and time-management skills; Strong attention to detail, proofreading, and quality-control skills; Basic ability to work with e-commerce, sales, and operational information; Proficiency in Microsoft Office, particularly Excel; Strong written and verbal communication skills; Dependable, proactive, and service-oriented, with good judgment; Ability to work accurately across multiple connected systems; Commitment to providing excellent internal and external guest service; Ability to work primarily in an office environment; Ability to lift up to 25lbs

Nice to have

Experience with Shopify or Shopify Plus; Familiarity with third-party ecommerce apps; Familiarity with project and work management platforms; Familiarity with shipping or fulfillment tools; Familiarity with ERP or inventory systems; Familiarity with reporting tools