Ecommerce Operations Back Office Support

We are currently seeking an ecommerce Operations Back Office Support who will assist the ecommerce back-office operations during the annual peak period as part of our dynamic team in Trecate (Novara). You will be an integral part of the Supply Chain and Logistics department and will deal with the teams. You will support brands customer care on day-by-day operational topics, supporting in the resolution of issues or customer requests, including delivery issues, investigations and returns. Coordinate product launches and special initiatives. This exciting opportunity will allow you to collaborate with various departments across our luxury brands.

Responsibilities

Support brands customer care on day-by-day operational topics, supporting in the resolution of issues or customer requests, including delivery issues, investigations and returns; Coordinate product launches and special initiatives; Manage the daily requests coming from Brands Customer Care regarding the orders status, VIP requests, transport, returns, customs issue, claims and operational topics; Track evolution of requests, reporting status updates to brand customer care; Check and proactively alert customer service of issues on transportation and warehousing that could impact the clients; Coordinate the operations of third-party logistics (3PL) and carriers in line to ensure the target level of service for final customers; Update the Coordinator on the activities status and escalate when required; Contribute to the management of shipments to and from final customers and to the local hubs; Support the resolution of transport issues

Requirements

At least 1 year of work experience in Customer Service and/or in an ecommerce business or in a Transportation company; Fluent in Italian and English, both written and spoken, with strong communication skills; Good knowledge of Excel; Team player, problem solver, customer and negotiation-oriented; Goal oriented, proactive, and detail-focused, with a strong drive toward innovation; Eager to learn and collaborate, with a genuine passion for customer service and for liaising with carriers, warehouses, and brands

Nice to have

Knowledge of Export documentation and procedures

Benefits

Annual bonus opportunity according to company internal agreement; Benefits in addition to those provided under the applicable National Collective Labor Agreement and by law, further benefits and initiatives may be offered in accordance with company policies (e.g. company canteen); Talent development; Internal mobility; Stimulating and fulfilling workplace environment