EDI Axway B2Bi Service Operations Specialist 

This hybrid role primarily supports 24×7 service operations (80%) for Axway B2Bi EDI integrations, ensuring stable, secure, and SLA‑compliant transaction processing across partner ecosystems. In addition, the role contributes 20% development and enablement activities, including lightweight automation, operational tooling, small enhancements, and controlled configuration or mapping updates under defined governance. The objective is to reduce incidents through operational excellence while continuously improving platform reliability, efficiency, and standardization through automation.

Responsibilities

Monitor Axway B2Bi services, Sentinel dashboards, and system alerts for failures, performance degradation, and anomalies; Validate end-to-end EDI transaction health across AS2, SFTP, HTTP, and FTP protocols; Ensure uninterrupted message processing and partner connectivity; Triage incidents by analyzing logs, error messages, and system alerts; Identify likely root causes related to connectivity, protocol issues, partner configuration and setup, certificates and security, mapping or payload/data quality issues; Execute approved recovery actions including message reprocessing, replay, controlled retries, and safe component restarts per SOP; Ensure accurate incident logging, prioritization, and timely stakeholder communication aligned to SLAs; Coordinate with trading partners to resolve setup issues including certificates, endpoints, identifiers, schedules, payload structure or data content issues; Support partner onboarding activities in staging and production using approved runbooks and checklists; Escalate incidents to L2/L3/SMEs when resolution requires configuration changes, map or code updates, performance tuning, network, database, or infrastructure changes; Provide high-quality evidence in escalations including timestamps, message IDs, log excerpts, error stacks, steps already executed, and business/SLA impact assessment; Perform routine operational checks including system health and capacity, certificate expiry, queue depth and backlog; Generate operational and SLA reports; Identify recurring issues and propose preventive actions such as SOP updates, monitoring improvements, and automation opportunities; Follow ITIL-aligned processes for incident, problem, and change coordination; Assist with basic mapping or partner-specific adjustments using Mapping Builder & MBC, Mapping Services and DML flows; Support staging validation and testing for new or updated partner flows; Document test results and release evidence per governance requirements; Develop and maintain Python/Shell scripts to automate repetitive operational tasks such as log analysis, report generation, and partner configuration validation; Support Jenkins pipelines and deployment automation for approved, low-risk releases; Maintain and enhance operational documentation including runbooks, SOPs, known-error catalog, escalation playbooks, and monitoring dashboards documentation; Capture and maintain configuration and integration flow diagrams, monitoring coverage improvements, and operational insights

Requirements

Monitor Axway B2Bi services and Sentinel dashboards for alerts, failures, performance degradation, and anomalies; Escalate issues to L2/L3/SMEs when configuration changes, code/map updates, performance tuning, or network/DB changes are required; Assist with basic mapping updates or partner-specific adjustments (MBC / Mapping Services / DML flow) following the defined review and release process; Support staging validation for new or updated maps and partner flows; document test evidence; Demonstrate working knowledge of Axway B2Bi and Sentinel monitoring concepts, including alerts, dashboards, and transaction visibility; Possess an understanding of EDI standards (X12, EDIFACT), XML, and common integration protocols (AS2, SFTP, HTTP/FTP); 4+ years of relevant experience; Bachelor's Degree in Statistics, Computer Science, Information Technology, or a related discipline (or equivalent relevant experience); Critical Thinking; Detail Oriented; Impact and Influencing; Interpersonal Communication; Multitasking; Problem Solving; Time Management; Identity & Access Management; Database Administration; IT Support like Software & Hardware Installation, Troubleshooting; Software Validation; Systems Integration; IT Regulatory Compliance like SOX Compliance; Software Configuration Management Tools like Ansible, Puppet; Citrix technologies like XenDesktop, XenApp, XenServer; Operating Systems & Servers like Windows, Linux, Citrix, IBM, Oracle, SQL; Enterprise Resource Planning (ERP) Systems like Sage, ASW, SAP; Software like Case Management System, HR Information Systems, Kronos(Timekeeping Software), PHS Health and Safety Management System; Java Frameworks like JDBC, Spring, ORM Solutions, JPA, JEE, JMS, Gradle, Object Oriented Design; Microsoft Office Suite; Relational Database Management System (RDBMS) Software; Customer Relationship Management (CRM) Systems like Salesforce Marketing Cloud, Sales Cloud; Internet Protocols like DNS, HTTP, LDAP, SMTP, Easy DNS, No IP