Electrical Service Manager II

The Electrical Services Manager 2 is responsible for providing overall management / direction for small recurring and non-recurring work, including service contracts, projects, and work orders of low to medium complexity.

Responsibilities

Provide initial client contact to assess client needs for their facility or service call; Prepare a complete estimate and budget for the service contract, project, or service call with a detailed review of client requirements; Manage 1-year to 5-year service contracts, with scope of work including electrical and fire alarm services for preventive maintenance, repairs, and subcontracts as required; Assign tasks to staff for projects and work orders as required; Understand terms and rates with clients for facilitating and sustaining service accounts; Manage financial aspects of contracts with the Project Assistant or Service Coordinator to protect the company's interest and maintain good client relationships; Prepare monthly cost reports under the supervision of a Division Manager; Schedule regular visits with sustaining service accounts to assure client satisfaction; Fulfill division objectives, policies, procedures, and performance standards within the boundaries of corporate policy; Maintain complete knowledge of the status of all projects; Instill and promote a 'win-win' attitude with the service drivers; Coordinate efforts with Business Development Group; Monitor overall quantity and quality of work performed by service drivers and support personnel; Execute organization's programs, policies, standards, and procedures consistent with corporate; Assume additional responsibilities as required by the division's operating needs or as directed by the Division Manager

Requirements

Proficient technical and customer service skills; Able to meet deadlines and work within budgets; Extensive knowledge of safety protocols and procedures; Able to apply innovative and effective management techniques to maximize employee performance; Committed to working in a team atmosphere; Proficient in using a computer and Microsoft Office (Outlook, Word); Advanced skills in Excel; Working knowledge of CMMS platforms such as Maximo, Tririga, Archibus, Maintenance Connection, ChekHub, etc.; Ability to prioritize and manage multiple tasks, changing priorities as necessary; Ability to work under time pressure and adapt to changing requirements with a positive attitude; Effective oral and written communication skills; Self-motivated, proactive and an effective team player; Ability to interact effectively and professionally with all levels of employees, vendors, clients, and others; On site and in office presence required to develop and maintain customer relationships; Minimum 5 years' experience in a project management, service management, or facility management role; Demonstrated experience in promoting and selling service contracts to serve client needs; Can be a combination of education, training and relevant experience; Travel up to 50%

Nice to have

Accubid experience; Oracle experience; Working knowledge of CMMS platforms such as Maximo, Tririga, Archibus, Maintenance Connection, ChekHub

Benefits

ESOP (Employee Stock Ownership Plan); 401(k); Annual bonus program based upon performance, profitability, and achievement; 17 PTO days per year plus 10 paid holidays; Medical, Dental, Vision Insurance; Term Life, AD&D Insurance, and Voluntary Life Insurance; Disability Income Protection Insurance; Pre-tax Flexible Spending Plans (Health and Dependent Care); Charitable Giving Match with the Rosendin Foundation