Electronic Services Specialist – Bankcard

The main purpose of this job is to prevent and limit loss to the bank on a variety of consumer card products. This role will handle incoming customer calls and questions regarding debit, credit, and corporation cards and setup and provide maintenance related to Commerce Bank consumer card products.

Responsibilities

Prevent and limit loss to the bank on a variety of consumer card products; Handle incoming customer calls and questions regarding debit, credit, and corporation cards; Setup and provide maintenance related to Commerce Bank consumer card products; Review account activities, and provide reporting and product changes; Minimize risk to the Bank and ensure compliance with Visa, MasterCard, and federal regulations; Monitor several centralized email boxes and various systems to respond to customer inquiries in a timely and accurate manner; Provide high touch customer service that reflects empathy and a positive attitude when responding to customer’s questions and requests via phone/email; Adhere to all internal controls to mitigate risk; Serve as a backup to other positions in the department; Perform other duties as assigned

Requirements

Basic knowledge of association and federal regulations; Basic analytical, initiative, independent thinking and problem-solving skills; Ability to work independently and escalate issues as appropriate; Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities; Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills; Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values; Basic level proficiency with Microsoft Word, Excel, Teams and Outlook; Associate’s degree or equivalent combination of education and experience; 1+ year banking operations experience

Nice to have

Experience within the credit/debit card industry

Benefits

Employer sponsored health, dental, and vision insurance; 401(k); life insurance; paid vacation; paid personal time; career development; education assistance; voluntary supplemental benefits