Embedded Program Manager

The Embedded Program Manager provides dedicated operational support for Walmart's emergency mass notification platform (AlertMedia). This role partners closely with Walmart's Emergency Communications Team and Global Security Operations Center (GSOC) to maintain platform health, support restricted and full administrators, resolve technical issues, and ensure the platform is configured to support emergency operations. While the Walmart Senior Manager owns the overall program strategy, governance, and roadmap, this position is responsible for the tactical execution and day-to-day upkeep of the platform and serves as AlertMedia's embedded strategic partner for platform governance.

Responsibilities

Serve as the primary day-to-day system administrator for Walmart's AlertMedia platform; Manage users, permissions, groups, templates, and platform configurations; Validate user data and organizational structures; Support platform configuration changes and feature enhancements; Monitor platform health and proactively identify operational issues; Conduct routine system health checks and administrative audits; Ensure the platform remains ready to support emergency activations; Validate existing and new associate data in the platform; Troubleshoot platform issues for Walmart administrators and business users; Resolve user access, configuration, and notification delivery issues; Coordinate with AlertMedia Support and Engineering to resolve complex technical issues; Document issues, resolutions, and recommended improvements; Deliver onboarding and refresher training for platform administrators; Develop and maintain job aids, SOPs, and training documentation; Provide guidance on platform administration and best practices; Support notification exercises and administrator readiness; Identify opportunities to improve platform performance and user experience; Assist with testing new features, validating platform enhancements, and deploying new integrations; Support operational readiness and KPI reporting; Support initiatives to import targeted associate data globally; Serve as AlertMedia's dedicated operational resource for Walmart; Partner closely with Walmart's GSOC and Emergency Communications Team

Requirements

5+ years in enterprise SaaS, across technical account management, program management, or customer success in a client-embedded or dedicated account capacity; Demonstrated ability to operate independently at a client site within a large, decentralized, matrixed enterprise organization; Self-motivated and action-oriented, with the independence to operate effectively without daily on-site AlertMedia team presence; Excellent project management skills with proven ability to prioritize competing tasks and stakeholders across two organizations; Comfort with technical platform administration depth (user/permission management, integrations, data validation) rather than pure relationship management; Skilled at applying AI and emerging technologies to synthesize information, improve decision-making, enhance communication, and drive customer outcomes while maintaining strong judgment and empathy; Ability to pass the required background check and clearance processes across Walmart and AlertMedia

Nice to have

Experience navigating dual-organization reporting dynamics; Experience supporting a security, emergency management, or crisis communications function

Benefits

Competitive base salary; Company-wide bonus program; Generous and flexible time off and parental leave policies; Medical, Dental, Vision and Life Insurance 100% paid for employees; 401K with generous company match; Rewards and incentives; Commitment to community service with opportunities to give back; Access to new downtown office with 360 views of Austin, high-tech building gym and nearby running trails; Ongoing career development opportunities through Learning & Development team